(CAN) Customer Service Manager

Position Summary...

Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensure compliance with Company programs while maintaining operational standards.

What you'll do...

1. Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, register closures, emergency codes, and theft prevention.
2. Handle customer and Associate concerns and provide guidance as required.
3. Monitor all Front End associates to ensure proper coverage, coordinate breaks, and assist with outlying registers.
4. Train Associates on systems and Company procedures, such as scanning accuracy, productivity, company programs, discounts, EAS system, and safety protocols.
5. Oversee purchase, return, and exchange transactions, assist with error correction, provide approvals, and verify processes to meet Company guidelines.
6. Ensure all EAS systems are functioning properly, including cashier deactivation and greeter issue handling, and complete relevant logs.
7. Prepare registers for opening and closing daily, support cashiers with change, maintain cash levels, and perform register audits for accuracy.
8. Promote all company-sponsored programs and initiatives, such as credit cards, protection plans, charity initiatives, and discounts.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location: 1349 Lasalle Blvd, Sudbury, ON P3A 1Z2, Canada

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