(CAN) Customer Service Manager

Walmar; Drummondville; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada in Drummondville seeks a Customer Service Manager to lead front-end operations, ensuring safety, a positive shopping experience, and loyalty. You will drive compliance with company programs and support store efficiency.

The role emphasizes staff training, cash control, loss prevention, and promoting company initiatives while maintaining high customer service standards.

Responsibilities

• Safety, Security, and Emergency Readiness – Ensure safe work practices and emergency procedures are followed, including lifting techniques and theft prevention.
• Customer and Associate Support – Address customer and associate concerns professionally to maintain a positive front-end experience.
• Front End Coverage and Operations – Monitor front-end coverage, coordinate breaks, and support outlying registers for smooth customer flow.
• Associate Training and Development – Train associates on systems, procedures, and safety requirements.
• Transaction Oversight and Compliance – Oversee purchases, returns, and exchanges, ensuring guideline adherence.
• EAS and Loss Prevention Support – Ensure EAS systems function and logs are completed accurately.
• Cash Management and Register Controls – Prepare registers, provide change, and perform cash audits.
• Promote Company Programs and Initiatives – Promote credit cards, protection plans, charity initiatives, and discounts.

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do

• Safety, Security, and Emergency Readiness – Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.
• Customer and Associate Support – Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
• Front End Coverage and Operations – Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.
• Associate Training and Development – Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.
• Transaction Oversight and Compliance – Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.
• EAS and Loss Prevention Support – Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.
• Cash Management and Register Controls – Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.
• Promote Company Programs and Initiatives – Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

Potential challenges in this role

• High Task Volume in a Fast-Paced Environment – Manages overnight hours effectively and planning accordingly to stay energized and focused, effectively manages work hours and plans ahead to maintain energy and focus throughout the shift, handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
• Physical Demands – Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs, and occasionally up to 50 lbs, performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

Why you'll enjoy working here

Energetic, Fast-Paced Environment – Thrive in a dynamic setting where every day brings something new. Appreciation for Your Efforts – Your contributions are recognized and valued. Career Growth Opportunities – Build your skills and advance your career with us. Meaningful Impact – Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $19.55. Le taux horaire minimum pour ce poste débute à 19.55.

Minimum Qualifications

• Age – 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

1205 Boul Rene-Levesque, Drummondville, QC J2C 7V4, Canada

Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

About Walmart

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.