(CAN) Customer Service Manager

Walmart; Cranbrook; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to lead front end operations and enhance customer experiences. This role involves training associates, ensuring compliance with safety protocols, and managing transactions for a seamless shopping experience. If you're passionate about customer service and retail, this position offers a fantastic opportunity to develop your skills and make a significant impact in a dynamic environment. Join a team dedicated to providing exceptional service and fostering customer loyalty!

Qualifications

• Strong customer service skills and ability to resolve issues effectively.
• Experience in retail management or supervisory roles.

Responsibilities

• Ensure compliance with safety protocols and operational standards.
• Monitor and train front end associates for optimal performance.
• Handle customer concerns and oversee transactions.

Skills

Customer Service

Team Leadership

Training and Development

Problem Solving

Education

High School Diploma

Job description

Position Summary... Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance with company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do...

1. Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, register down times, emergency codes, and theft prevention.
2. Handle customer and associate concerns and provide guidance as required.
3. Monitor all front end associates, ensuring proper coverage, coordinating breaks, and assisting with outlying registers.
4. Train associates on systems and company procedures, including scanning accuracy, productivity, company programs, discounts, EAS system, and safety protocols.
5. Oversee purchase, return, and exchange transactions, assist with error correction, and verify processes to meet company guidelines.
6. Ensure all EAS systems are functioning correctly, including cashier deactivations, greeter issue handling, and logging failures.
7. Prepare registers for opening and closing daily, support cashiers with change, maintain cash levels, and conduct register audits for accuracy.
8. Promote and oversee company-sponsored programs and initiatives, such as credit card services, Walmart protection plans, charity initiatives, and discount programs.

The minimum rate of pay for this position starts from $18.35. The rate will be determined based on relevant experience.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

2100 Willowbrook Dr, Cranbrook, BC V1C 7H2, Canada

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