(CAN) Customer Service Manager

Walmart; City of Cold Lake; On-site; CAD 60,000 - 90,000; Full time

Job summary

Walmart Canada seeks a Customer Service Manager to lead front-end operations, driving a positive shopping experience and customer loyalty in a fast-paced retail setting.

You will ensure safety, compliance with company programs, and efficient store performance while developing associates and supporting issues resolution.

Qualifications

• Leadership experience in retail operations.
• Strong customer service orientation and problem solving.
• Knowledge of store procedures and safety protocols.
• Experience training staff and ensuring compliance.

Responsibilities

• Oversee safety, security, and emergency readiness procedures.
• Provide guidance and support to customers and associates to resolve issues.
• Monitor front-end coverage and operations for efficient flow.
• Train associates on systems, procedures, and safety requirements.
• Supervise transactions and ensure adherence to guidelines.
• Support EAS and loss prevention activities and alarm procedures.

Skills

Leadership

Customer service

Operations management

Training

Compliance

Job description

Position Summary…

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you’ll do…

**WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations
Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance
Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support
Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and "Failure to Deactivate"