(CAN) Customer Service Manager

Walmart Canada; Camrose; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to enhance the shopping experience for customers. In this role, you will coordinate front end operations, ensuring exceptional service and compliance with company standards. You will lead a team, handle customer concerns, and oversee transactions, all while promoting company initiatives. This is a fantastic opportunity for those passionate about retail and customer service, offering a dynamic work environment where your contributions will be valued. If you thrive in a fast-paced setting and enjoy working with people, this position could be your next great adventure!

Qualifications

• Ability to manage customer service operations effectively.
• Strong leadership skills to guide front end associates.

Responsibilities

• Ensure compliance with safety and operational standards.
• Monitor front end associates and provide necessary training.

Skills

Customer Service

Team Coordination

Training and Development

Conflict Resolution

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance with company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What You'll Do

1. Ensure safe work processes and emergency procedures are followed, such as safe lifting techniques, cleanliness, evacuations, register closures, emergency codes, and theft prevention.
2. Handle customer and associate concerns and provide guidance as required.
3. Monitor all front end associates to ensure proper coverage, coordinate breaks, and assist with registers as needed.
4. Provide training to associates on systems and company procedures, including scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety protocols.
5. Oversee purchase, return, and exchange transactions, assist with error correction, provide approvals, and verify processes to meet company guidelines.
6. Ensure all EAS systems are functioning correctly, including cashier deactivation and greeter issue handling, and complete related logs.
7. Prepare registers for opening and closing daily, support cashiers with change, maintain cash levels, and perform register audits for accuracy.
8. Promote and oversee all company-sponsored programs and initiatives, such as credit card services, Walmart protection plans, charity initiatives, and discount programs.

Minimum Qualifications

Age - 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

6800 48th Ave, Camrose, AB T4V 4T1, Canada

Application Process

If you are a current Walmart associate, please login to your Workday account and use the Find Jobs report to apply for this position.