(CAN) Customer Service Manager

Walmart; Blainville; On-site; CAD 45,000 - 65,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in Blainville, QC. The role involves ensuring exceptional customer service, coordinating front end operations, and training associates. Ideal candidates will be proficient in customer service and capable of handling operational responsibilities to enhance shopper loyalty.

Qualifications

• Age of 16 or older required.

Responsibilities

• Coordinate front end operations to provide exceptional customer service.
• Monitor front end associates and coordinate breaks.
• Train associates on company procedures and systems.

Skills

Customer Service

Team Leadership

Problem Solving

Job description

Position Summary: Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service, ensuring a positive shopping experience and customer loyalty. This role is also responsible for maintaining compliance with company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do:

1. Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, register shutdowns, emergency codes, and theft prevention.
2. Handle customer and associate concerns and provide guidance as needed.
3. Monitor front end associates to ensure proper coverage, coordinate breaks, and assist with outlying registers.
4. Train associates on systems and company procedures, such as scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversee purchase, return, and exchange transactions, assist with error correction, provide approvals, and verify processes to meet company guidelines.
6. Ensure all EAS systems function correctly, including cashier deactivation, greeter issues, and completing "Failure to Deactivate" logs.
7. Prepare registers for opening and closing daily, support cashiers with change, maintain front end cash levels, and conduct register accuracy audits.
8. Promote and oversee all company-sponsored programs and initiatives, such as credit card services, Walmart protection plans, charity initiatives, and discount programs.

Minimum Qualifications:

Age - 16 or older

Preferred Qualifications:

Optional qualifications are not listed for this position.

Walmart will accommodate disability-related needs of applicants and associates as required by law.

Primary Location:

1333 Michele-Bohec Blvd, Blainville, QC J7C 0M4, Canada

Application Instructions:

If you are currently a Walmart associate, please login to your Workday account and use the Find Jobs report to apply for this job.

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