(CAN) Customer Service Manager

Walmart; Alliston; On-site; CAD 45,000 - 60,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to oversee front end operations, ensuring exceptional customer service and compliance with company standards. This role involves training associates, handling transactions, and promoting company initiatives, making it ideal for those looking to grow in retail.

Qualifications

• Age - 16 or older.

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Handle customer and associate concerns and provide guidance.
• Monitor all front end associates for proper coverage.

Job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance with company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do...

1. Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, register down times, emergency codes, and theft prevention.
2. Handle customer and associate concerns and provide guidance as required.
3. Monitor all front end associates to ensure proper coverage, coordinate breaks, and assist with outlying registers.
4. Provide training to associates on systems and company procedures, including scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety protocols.
5. Oversee purchase, return, and exchange transactions, assist with error correction, provide approvals, and verify processes to meet company guidelines.
6. Ensure all EAS systems are functioning properly, including cashier deactivations, greeters handling issues, and completing failure logs.
7. Prepare registers for opening and closing daily, support cashiers by providing change, and maintain front end cash levels. Conduct audits on register accuracy.
8. Promote and oversee all company-sponsored programs and initiatives, such as credit card services, Walmart protection plans, charity initiatives, and discount programs.

Minimum Qualifications...

Age - 16 or older.

Preferred Qualifications...

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

30 Dunham Dr, Alliston, ON L9R 0G1, Canada

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