(CAN) Customer Service Desk Associate

Walmart Canada Corp; North Sydney; On-site; CAD 19,000 - 27,000; Full time

Job summary

Walmart Canada Corp seeks a Customer Service Desk Associate to deliver friendly, professional service and support smooth store operations. You will assist customers with refunds, exchanges, and inquiries, while maintaining accurate tax records and scanning items for pricing integrity.

The role requires adaptability to evening, weekend, and holiday shifts and a strong focus on accuracy and customer satisfaction in a fast-paced retail environment.

Qualifications

• Experience in a retail or customer service setting is preferred.
• Ability to handle refunds and exchanges with accuracy and courtesy.
• Strong communication skills and attention to detail.

Responsibilities

• Assist customers with refunds and exchanges in a friendly and professional manner.
• Process refunds, exchanges, and inquiries in accordance with store policies.
• Keep accurate sales tax records and help maintain pricing accuracy.
• Send damaged merchandise to Claims and check returned items against refund slips.
• Scan items correctly and support stock rotation and floor recovery.

Skills

Customer service

Cash handling

Communication

Problem solving

Job description

Position Summary...

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.

What you'll do...

Refunds and Returns

Follows Company procedures when processing refunds and returns and completes all required forms accurately.

Customer Service Desk Support

Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.

Sales Tax and Records

Keeps sales tax-exempt records accurate and up to date by following Company guidelines.

Claims and Merchandise Handling

Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.

Scanning and Accuracy

Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.

Flexibility (Availability/Work Schedule)

• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.

High Task Volume in a Fast-Paced Environment

• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

By living these values, we create a supportive workplace where associates can thrive—and we deliver on our promise to help customers Save money. Live better.

The minimum rate of pay for this position starts from $16.90.

Le taux horaire minimum pour ce poste débute à 16.90.

Primary Location…

116 KING ST, NORTH SYDNEY, NS B2A 3R7, Canada

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision‑making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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