(CAN) Customer Service Desk Associate

Walmart Canada; Fort McMurray; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada in Fort McMurray is seeking a Customer Service Desk Associate to deliver friendly, professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies.

You will handle refunds and returns, assist customers with questions and directions, manage sales tax records, process damaged merchandise returns, ensure items are scanned accurately, and help keep pricing and inventory in check.

Qualifications

• Age 16 or older.

Responsibilities

• Process refunds and returns following company procedures and complete required forms.
• Assist customers with refunds, exchanges, questions, and directions in a friendly, professional manner.
• Maintain sales tax-exempt records in accordance with company guidelines.
• Send damaged merchandise to Claims and verify returns against refund slips before restocking.
• Ensure all items are scanned correctly to support pricing and inventory accuracy.
• Be available for varied shifts including evenings, weekends, and holidays.

Job description

Position Summary

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.

What You'll Do

Refunds and Returns

Follows Company procedures when processing refunds and returns and completes all required forms accurately.

Customer Service Desk Support

Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.

Sales Tax and Records

Keeps sales tax-exempt records accurate and up to date by following Company guidelines.

Claims and Merchandise Handling

Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.

Scanning and Accuracy

Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.

Flexibility (Availability/Work Schedule)

• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

Potential Challenges in this Role

• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

Why You'll Enjoy Working Here

• Energetic, Fast-Paced Environment
• Thrive in a dynamic setting where every day brings something new.
• Appreciation for Your Efforts
• Your contributions are recognized and valued.
• Career Growth Opportunities
• Build your skills and advance your career with us.
• Meaningful Impact
• Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $18.80.

Le taux horaire minimum pour ce poste débute à 18.80.

Minimum Qualifications

• Age – 16 or older

Preferred Qualifications

• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

1053 K. SAWATZKY BLVD, FORT MCMURRAY, AB T9K 0P4, Canada

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Important Note

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