(CAN) Customer Experience Front End Assistant Manager

Wal-Mart Canada Corp; Fort Saskatchewan; On-site; CAD 56,000 - 67,000; Full time

Job summary

Wal-Mart Canada Corp is seeking an Assistant/Store Manager to support the Store Manager and lead Associates in delivering friendly, helpful service and driving profitable store sales.

You will work with the Management Team to plan, delegate, and guide operations across front-end/back-end areas, ensuring compliance with company policies and safety standards while fostering community engagement.

Qualifications

• Minimum Qualifications: Age - 16 or older.
• Experience in management or supervisory roles is preferred but not required.

Responsibilities

• Lead store operations to achieve sales and profit goals.
• Develop and communicate operational plans with the management team.
• Monitor asset protection, safety controls, and compliance with company policies.
• Provide coaching and development to associates; drive omni-channel initiatives.
• Deliver friendly, helpful customer service and resolve issues per guidelines.

Skills

Store management

Leadership

Budgeting

Forecasting

Data analysis

Customer service

Job description

Position Summary

To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.

• As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management and sales forecasts. Proactively analyzes and utilizes sales/financial reports, economic trends and community needs to identify and respond to market changes while controlling expenditures. Communicates sales results associates and guides interpretation of results.
• Creates, with the balance of the Management Team, operational plans; prioritizes, delegates and provides clear direction to Managers and Associates. Ensures optimal store conditions through effective merchandise presentation, accurate and competitive pricing and store standards within Company policies and guidelines. Implements new store programs according to Company direction, while evaluating effectiveness to achieve successful results specifically related to the (Front End or Back End or Fresh or Operations - specific area that the incumbent will oversee). An Assistant Manager is cross-trained to work proficiently in all areas of the Store when needed.
• Executes and monitors asset protection and safety controls; maintains quality assurance standards; oversees safety and operational reviews while ensuring compliance with Walmart policies and procedures and with established safety, security, sales, financial and record keeping procedures and practices. Anticipates and proactively responds to compliance issues, including Total Loss/general controls.
• Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines to create a positive shopping experience. As a member of management, models, enforces, and provides direction to associates on friendly and helpful customer service approaches and techniques.
• Supports store initiatives to serve the community by participating in and supporting community events and developing relationships with key community groups. Participates in company-sponsored programs, events, and sustainability efforts for associates and customers to emphasize the store’s role as an integral part of the community.
• Leads Associates by conducting regular store meetings and communicating operational direction and initiatives with a focus on the OMNI and the Total Store. Drives engagement, recognizes and rewards accomplishments and provides opportunities for professional growth. Develops all associates and identifies high-potential associates, providing training and development to increase capability.
• Demonstrates Company values by holding Associates accountable through timely, honest, specific and respectful performance feedback and corrective and disciplinary action. Builds and manages relationships with supporting functions within the store and district (e.g. District HR Managers, etc.).
• Complies to all Company standards and procedures when handling all merchandise, including but not limited to: alcohol, ammunition, narcotics, and high-ticket. Ensures appropriate cash controls, handling as much as two hundred and fifty thousand dollar per day.

The pay range for this position is $56 100,00 - $66 642,50. Pay will be determined based on relevant experience. L’échelle salariale pour ce poste est de 56 100,00 à 66 642,50. La rémunération sera déterminée en fonction de l’expérience pertinente.

Minimum Qualifications

• Age - 16 or older

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

9551 87TH AVE, FORT SASKATCHEWAN, AB T8L 4N3, Canada

About Walmart

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.