(CAN) Associé au comptoir du service à la clientèle

Walmart; Longueuil; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada in Longueuil, QC is seeking a Customer Service Desk Associate to deliver friendly, professional service at the front end and support store operations according to company policies. You will be a key point of contact for customers, help maintain security and accuracy, and contribute to a positive shopping experience.

The role emphasizes flexibility to work evenings, weekends, and holidays, and involves responding to customer needs with efficiency while upholding Walmart's values.

Qualifications

• Age – 16 or older.

Responsibilities

• Refunds and returns processing following company procedures.
• Customer service desk support: assist customers with refunds, exchanges, questions, and directions.
• Maintain accurate sales tax-exempt records per company guidelines.
• Route damaged merchandise to Claims and verify items against refund slips before restocking.
• Ensure items are scanned accurately to support pricing and inventory accuracy.

Job description

Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.What you'll do...WHAT YOU'LL DORefunds and ReturnsFollows Company procedures when processing refunds and returns and completes all required forms accurately.Customer Service Desk SupportHelps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.Sales Tax and RecordsKeeps sales tax-exempt records accurate and up to date by following Company guidelines.Claims and Merchandise HandlingSends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.Scanning and AccuracyEnsures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.Flexibility (Availability/Work Schedule) • Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.POTENTIAL CHALLENGES IN THIS ROLEHigh Task Volume in a Fast-Paced Environment • Manages overnight hours effectively and planning accordingly to stay energized and focused. • Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift. • Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.Physical Demands • Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs. • Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.WHY YOU'LL ENJOY WORKING HEREEnergetic, Fast-Paced EnvironmentThrive in a dynamic setting where every day brings something new.Appreciation for Your EffortsYour contributions are recognized and valued.Career Growth OpportunitiesBuild your skills and advance your career with us.Meaningful ImpactTake pride in helping customers save money and live better.By living these values, we create a supportive workplace where associates can thrive—and we deliver on our promise to help customers Save money. Live better.The minimum rate of pay for this position starts from $18.75.Le taux horaire minimum pour ce poste débute à 18.75.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…2877 CH DE CHAMBLY, LONGUEUIL, QC J4L 1M8, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.Find JobsImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .