Campus Security Dispatcher (SFU Burnaby)

GardaWorld; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Campus Security Dispatcher to ensure the safety and security of the SFU Burnaby campus. In this pivotal role, you will be the first point of contact for emergency and non-emergency situations, showcasing your ability to remain calm and composed under pressure. With competitive wages and opportunities for professional growth, this permanent full-time position offers a chance to make a real difference in campus safety. Join a dynamic team where your skills in communication and critical thinking will shine, and take advantage of continuing education opportunities to enhance your career.

Benefits

Uniform provided free of charge

Opportunities for growth

Continuing education through GardaWorld Campus

Qualifications

• Ability to remain calm under pressure and manage multiple tasks.
• Strong judgment to prioritize emergencies and dispatch resources.

Responsibilities

• Respond to emergency and non-emergency calls, providing direction.
• Prepare reports on calls and incidents for record-keeping.

Skills

Verbal Communication

Written Communication

Critical Thinking

Typing/Data Entry

Emergency Response Protocols

Education

Occupational First Aid Certification

BC Security License

Tools

Dispatch Systems

Computer Software

Job description

Select how often (in days) to receive an alert:

Campus Security Dispatcher (SFU Burnaby)

Business Unit: Security Services

Career Area: Security Guard

Location: Burnaby, British Columbia, CA

Ready to suit up as a Campus Dispatcher?

If you're looking for a role with significant responsibility, where you can tackle challenges and be the first point of contact for campus safety and security, this is the job for you!

The Campus Dispatcher plays a critical role in ensuring the safety and security of the SFU Burnaby campus. This individual is responsible for receiving and responding to emergency and non-emergency calls, providing timely and accurate information to ensure a quick and efficient response. In high-pressure situations, the Campus Dispatcher must remain calm, composed, and focused while dispatching campus security, medical, or emergency teams to incidents, ranging from medical emergencies to safety concerns.

What's in it for you?

• We offer competitive wages starting at $28.00-$32.00/hr

This is a permanent full-time position.

We offer rotational 12-hour shifts: 4 days on, 3 days off, then 3 days on, 4 days off.

Uniform provided free of charge.

Opportunities to grow alongside GardaWorld.

Continuing education through GardaWorld Campus, including Use of Force training.

Responsibilities for a Campus Dispatcher

• Respond to and provide direction for incoming telephone calls, including emergency calls for medical, fire, police, and other urgent matters.

Operate computer software and equipment to complete tasks quickly and accurately under time constraints and pressure.

Obtain critical details from callers, such as location, nature of the emergency, and relevant information, to dispatch appropriate responders such as campus security, police, medical, or fire.

Stay composed and focused during high-pressure situations, providing clear, concise communication to both callers and responders.

Address non-emergency calls by providing information or directing callers to the appropriate resources.

Adhere to established protocols, policies, and procedures for handling emergency calls, ensuring compliance with legal and safety regulations.

Prepare reports on calls and incidents, documenting key actions and outcomes for record-keeping.

Serve as a resource for students, faculty, staff, and visitors by providing directions, answering questions, and offering general assistance.

Qualifications for a Campus Dispatcher

• Strong verbal and written communication and interpersonal skills, with the ability to remain calm under pressure.

Strong judgment and critical thinking skills to prioritize emergencies and dispatch appropriate resources.

Proficiency in typing and data entry with a minimum speed of 45-50 words per minute (mandatory typing test).

Understanding of emergency response protocols, including providing guidance (e.g., first aid, CPR) until responders arrive.

Capacity to manage emotionally charged calls, providing empathy and reassurance.

Ability to handle multiple phone lines, dispatch systems, and tasks simultaneously while maintaining focus.

Ability to work closely with other dispatchers, emergency responders, and law enforcement for effective coordination.

Familiarity with the SFU Burnaby Campus and surrounding area, including streets, landmarks, and neighborhoods, to provide accurate location information during calls.

Valid Occupational First Aid certification.

Valid BC Security License.

Willingness to work shifts, including evenings, weekends, and holidays.

Eligibility to work in Canada.

SSVAN

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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