Campus Retail Team Lead - Loyalist College Bookstore

Follett; Belleville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading educational retailer is seeking a Campus Store Leader in Belleville, Canada. You will oversee store operations and sales growth while mentoring your team. Responsibilities include managing customer service, financial metrics, and achieving operational excellence. Full-time benefits include a 401k plan and vacation time.

Benefits

Voluntary Insurance plans

401k + 100% company match (up to 4%)

80 hours vacation + sick days

10 paid company holidays

Quarterly Bonus Plan

Qualifications

• 0-5 years of relevant experience in a retail environment.
• Academic retail experience is a plus.

Responsibilities

• Support team members in driving sales and promoting customer service culture.
• Supervise daily store operations and manage inventory control.
• Execute store plans and sales promotions, and maintain store cleanliness.

Skills

Organizational skills

Time management

Problem-solving skills

Customer service

Communication skills

Presentation skills

Analytical skills

Financial acumen

Relationship building

Team influence

Education

Associate's Degree

Job description

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its

many campus locations.

Follett serves over half of the students in the United States and works with 80,000 schools as a leading

provider of education technology, services, and print and digital content. We're higher education's

largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local

campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more

than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and

education.

Pay Rate - $20.00 - $23.94 per hour

Position Overview

As a Campus Store Leader - Canada , you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

Driving Results / Sales : Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include :

• Execute sales promotions and special events (store, campus, community).
• Partner with store leadership to review store financials and recalibrate goals to drive sales.
• Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.
• Maintain appropriate inventory control in alignment with store operational procedures.
• Keep all areas of the store environment neat, clean, and organized.
• Shipping / Receiving responsibilities.
• Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
• Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
• May review and approve store markups, markdowns, and write-offs within company guidelines.
• Responsible for executing in-store course materials activities in collaboration with course materials leadership.

Talent Management : Supervise the work activities of team members (FT / PT and temporary / seasonal) including :

• Train and coach team members on company and store standards.
• Ensure team members follow company and store policies, procedures, and standards.
• Perform onboarding procedures for new hires.
• Schedule team members' work hours within the store's operating budget.
• Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.

Customer Service : Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include :

• Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.
• Drive market growth initiatives such as POS email collection.
• Maintain service level agreements for OMS Orders.
• Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.

Campus Relationships : Communicate and partner with the campus to include :

• Day-to-day communication of store operational activities.

Other duties as assigned to support general store operations.

Requirements

• Associate's Degree or equivalent.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel : minimal - less than 10%.

Full time benefits :

• Voluntary Insurance plans
• 401k + 100% company match (up to 4%)
• 80 hours vacation + sick days
• 10 paid company holidays
• Quarterly Bonus Plan

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.