Campus Local Area Network (LAN) Technician

Carleton University; Ottawa; Hybrid; CAD 79,000 - 88,000; Full time

Job summary

An established industry player is seeking a Campus Local Area Network Technician to join their dynamic team. This role involves the installation and maintenance of the campus data network, ensuring optimal performance and client satisfaction. The successful candidate will utilize their expertise in network technologies and management tools to address connectivity issues and contribute to project implementations. This position offers a unique opportunity to work in a supportive and innovative environment that values diversity and fosters professional growth. If you're passionate about technology and eager to make a positive impact, this role is for you.

Qualifications

• Ability to analyze a problem, determine root cause and resolve it.
• Strong telephone, communication and customer orientation skills.
• Excellent understanding of network technologies and management tools.

Responsibilities

• Install and maintain the campus data network and develop work orders.
• Investigate and resolve network connectivity problems.
• Collaborate with team members and clients for project implementation.

Skills

Problem Analysis

Communication Skills

Network Technologies (TCP/IP)

Routing Protocols (BGP, EIGRP)

Internet Services (HTTP, DNS)

Network Management Platforms

Fibre Optic and Ethernet Knowledge

Operating Systems (UNIX, Windows)

Education

Three Year College Diploma in Computer Science

Five Years Experience in Enterprise Network

Tools

HP NNMi

Cisco Prime Infrastructure

Job description

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Please note that the successful incumbent will be required to work on-campus during their onboarding. Afterward, they will be eligible to work hybrid.

If you are an internal applicant belonging to a union (CUPE 2424, CUPE 910 or OPSEU 404), please make sure to update your current union status in your candidate profile each time you apply for a vacant position. Internal “unionized” candidates with priority status will be given first consideration. Please note: Carleton University encourages applications from all qualified candidates.

Job Number: J0425-0197

Job Title: Campus Local Area Network (LAN) Technician

Job Type: Continuing Full Time

Department: Operations & Infrastructure

Job Category: Information Technology

Number of Positions: 1

Date Posted (dd/mm/yyyy): 24/04/2025

Closing Date (dd/mm/yyyy): 08/05/2025

Salary (with Salary Rate): 79,593.00 - 87,059.00/Year

Employee Group: CUPE 2424

Salary Level: 9PE

Hours Per Week: 35

Date Position Available: 01/07/2025

About Carleton University

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Duties And Responsibilities

Reporting to the Manager, Network Services, Campus Local Area Network (LAN) Technician is responsible for the installation and maintenance of the campus data network, development of work order, network monitoring, inventory of networking equipment, campus network documentation and project implementation.

The Campus LAN Technician investigates, analyses and evaluates network connectivity problem and develop resolution to the satisfaction of clients and in compliance to ITS Network Services’ networking standards and best practices.

The Campus LAN Technician collaborates with other team members, clients, vendors and other parties in the development and completion of work orders, planning and implementation of projects.

The Campus LAN Technician leads the inventory of networking equipment and documentation of campus networking. They coordinate with other team members in the continuous development and maintenance of networking equipment inventory and campus network documentation.

The Campus LAN Technician uses network monitoring system and other related tools to assess network performance and capacity.

The Campus LAN Technician will have to work to inconvenient schedules in order to ensure that projects are completed on time, and will have to be available after regular business hours, on weekends, or on scheduled holidays in order to respond to a condition which may have caused a disruption to the normal operation of the enterprise campus network.

Qualifications

The incumbent must possess the following qualifications:

• Ability to analyze a problem, determine root cause and resolve it
• Ability to work in a fast paced work team environment
• Strong telephone, communication and customer orientation skills
• Excellent understanding of network technologies; TCP/IP internetworking, routing (BGP, EIGRP), etc.
• Excellent working knowledge of Internet services; HTTP, DNS, mail, FTP, etc.
• Excellent understanding of network management platforms and tools; HP NNMi, Cisco Prime Infrastructure, Cable Management Systems, etc.
• Working knowledge of technology pertaining to fibre optic and Ethernet cable specifications.
• Working knowledge in many of the operating systems; UNIX, Windows, CISCO IOS, etc.
• Must be willing to work weekends and be flexible for rotation assignments.
  
  

Education And Experience

The above is normally acquired through the completion of:

• Three year college diploma in computer science, telecommunications, engineering, or related discipline
• Five years of working experience in an Enterprise Network environment
  
  

HR Note

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Health and Safety Requirements

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

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