CAM034: Supv Ocean / Air Export

FedEx Trade Networks Transport and Brokerage; Montreal; On-site; CAD 53,000 - 84,000; Full time

Job summary

FedEx Trade Networks Canada is seeking an experienced Operations Manager to lead day-to-day freight forwarding activities for air and ocean exports from Montreal. The role requires coordinating staff, optimizing processes, and ensuring timely, accurate documentation and billing.

The position runs Monday to Friday, 8AM to 4PM, with a total base pay range of CAD 53,443 to 83,505 per year. Bilingual French/English, CIFFA certification preferred, and a strong customer-service focus are essential.

Qualifications

• High school diploma and college coursework in international transportation.
• CIFFA certification is required.
• Strong communication, negotiation and customer service skills.
• Proven ability to coordinate teams and manage priorities.

Responsibilities

• Oversee day-to-day operations to meet customer expectations and resolve issues.
• Ensure timely billing within FTN timelines.
• Develop new air and ocean export business; provide quotes and rates.
• Enter shipment data and maintain complete documentation.
• Communicate with customers about shipment status and information.
• Handle customer concerns regarding delays or misrouting.
• Anticipate and resolve problems with carriers to avoid delays.
• Direct staff on export priorities and supervise export teams.
• Assist in developing customer SOPs and hire/train staff as needed.
• Maintain teamwork, cover shifts during absences, and drive process improvements.

Skills

Communication & negotiation

Teamwork

Multitasking

Problem solving

Customer service

Education

High School Diploma

3 years of College in International Transportation

CIFFA Certification

Tools

MS Office

Word processing

Spreadsheets

Job description

Company:

FedEx Trade Networks Canada

Address:

9800 Cavendish Blvd., 3rd Fl H4M 2V9 St. Laurent,Quebec Canada

Scheduled Weekly Hours:

37.5

Worker Type:

Employee

Posting Start Date:

10-13-26

Posting Close Date:

11-12-2026

Job Family:

FTN: Operations Management

Position Summary:

Fourchette de salaire de base total - $53,443.00 - $83,505.00 CAD Annual

Monday - Friday: 8AM to 4PM

• Supervise les opérations quotidiennes afin de garantir que les attentes des clients soient pleinement satisfaites en temps opportun, tout en résolvant les problèmes liés aux activités opérationnelles quotidiennes.
• Veille à ce que la facturation soit effectuée dans les délais établis par FTN.
• Développe de nouvelles opportunités d’affaires en exportation aérienne et maritime, fournit des soumissions et des tarifs aux clients internes et externes ainsi qu’aux bureaux/agents à l’étranger.
• Reçoit les informations relatives aux expéditions et les saisit dans le système informatique tout en s’assurant que l’ensemble du cycle documentaire est exécuté efficacement.
• Communique avec les clients afin d’obtenir et de fournir des renseignements, ainsi que de les tenir informés de l’état de leurs expéditions.
• Répond aux préoccupations des clients et traite les situations liées aux retards, aux pertes ou aux erreurs d’acheminement de leurs marchandises.
• Anticipe, identifie et résout les problèmes avec les transporteurs susceptibles de retarder la disponibilité des marchandises et des expéditions destinées aux clients.
• Assure la résolution de problèmes et établit les priorités de travail de l’équipe des exportations.
• Supervise les activités quotidiennes du service des exportations aériennes et maritimes.
• Soutient les chargés de comptes dans l’élaboration des procédures opérationnelles normalisées (SOP) des clients.
• Participe au recrutement et à l’embauche de nouveaux employés (temps plein, temporaires ou stagiaires) et évalue leur rendement afin de s’assurer qu’il répond aux attentes.
• Encadre et accompagne les employés en poste afin de répondre aux besoins des clients et de garantir que les attentes soient pleinement satisfaites en temps opportun.
• Veille au maintien d’un esprit d’équipe en tout temps et s’assure que les quarts de travail sont couverts au besoin, particulièrement pendant les périodes de maladie ou de vacances.
• Analyse, recherche et met en œuvre des améliorations aux processus afin d’accroître l’efficacité opérationnelle. Établit les objectifs du service et tient des réunions afin d’atteindre les résultats visés.
• Diplôme d’études secondaires et trois années d’études collégiales en transport international; certification CIFFA requise.
• Minimum de sept (7) ans d’expérience dans le domaine du transit de fret au Canada.
• Pour les candidats domiciliés dans la province de Québec, la maîtrise du français et de l’anglais est requise.
• Excellentes aptitudes en communication et en négociation, avec une approche pratique permettant de relever les défis logistiques actuels de manière rapide et professionnelle.
• Excellent sens du service à la clientèle; capacité à réfléchir rapidement et à prendre des décisions éclairées.
• Capacité démontrée à coordonner la charge de travail et à former le personnel.
• Excellente maîtrise de la suite Microsoft Office, des logiciels de traitement de texte et des tableurs dans un environnement Windows.
• Capacité à gérer plusieurs tâches simultanément, à travailler sous pression et à résoudre les conflits.
• Grande motivation et excellentes habiletés interpersonnelles, incluant la capacité de travailler efficacement en équipe.

Total Base Pay Range - $53,443.00 - $83,505.00 CAD Annual
Monday - Friday: 8AM to 4PM

Oversees the day-to-day operations to ensure customers’ expectations are fully met in a timely manner, while resolving any issues associated with the daily operational activities

Ensures that billing is completed within the timelines set forth by FTN

Develops potential for new air and ocean export business, provides quotes and rates to internal and external customers and overseas Offices / Agents

Receives freight information and enters information into computerized system while ensuring that the complete documentation cycle is carried out efficiently

Communicates with customers to obtain and provide information as well as to inform them on status of their shipments

Responds and handles customer conflicts with delayed movement, loss or misrouting of their cargo

Anticipates, identifies and resolves problems with carriers that could delay the timely availability of goods and shipments to our clients

Problem solving, directing staff on priorities of exports

Oversees the day- to-day operation of the Air Ocean export department

Assists Account Executives in the development of Customer SOP’s

Interviews and hires new staff (full time, temporary or Interns) and reviews their performance to ensure that it meets expectation

Coaches and guides existing staff to maintain customer’s needs and ensures expectations are fully met in a timely manner

Ensures that teamwork is maintained at all times, and shifts are covered as needed particularly during sick or vacation periods

Reviews / researches and implements changes in any functions to work smarter. Develops goals for the department and holds meetings to achieve results.

High School Diploma, 3 years of College in International Transportation, CIFFA Certification required

Minimum 7 years of experience in Canadian Freight Forwarding

For candidates domiciled in the province of Quebec, please note that the candidates must be bilingual (French/English).

Strong communication and negotiation skills with hands-on approach to ensure that current logistics challenges are met in a timely and professionally manner

Excellent customer service, a quick thinker / decision maker

Must have ability to coordinate workload and train personnel

Strong knowledge of MS Office, Word Processing and spreadsheet software in a windows environment

Ability to multitask, work well under pressure, resolves conflicts

Strong motivation and interpersonal skills, including the ability to work effectively in a team

Connecting people with goods, services, ideas and technologies create opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.

Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.

FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.