Call Centre Operations - Administrative Support Representative

Accerta; Toronto; Hybrid; CAD 47,000 - 51,000; Full time

Job summary

Accerta, based in Toronto, is seeking an Administrative Support Representative to ensure accurate and efficient processing of transcription outputs and enrollment applications, supporting day-to-day operations and data integrity.

The role collaborates with supervisors and team members to maintain workflow, privacy and security requirements, and timely service delivery, with hybrid work and competitive salary.

Qualifications

• High school diploma or equivalent required; post-secondary education considered an asset.
• Attention to detail and ability to process high volumes of work accurately and efficiently.
• Strong organizational and time management skills, with the ability to prioritize competing tasks.
• Ability to follow defined processes and escalation whererequired.
• Strong communicationskills and ability to work collaboratively across teams and communicate withexternalclients.
• Proficiencywith computer systems and data entry.
• Ability to adapt to evolving processes and technology in a fast-paced environment.
• Commitment tomaintainingconfidentiality and adhering to privacy requirements.

Responsibilities

• Review transcribed documents to ensure information is complete, accurate, and aligned with program requirements and established procedures.
• Identify missing, unclear, or inconsistent information and take appropriate action, including escalation where required.
• Process enrollment applications and account updates, ensuring accurate data entry and maintenance of client and program records within internal systems.
• Manage assigned work queues to meet productivity, turnaround, and service delivery expectations; prioritize tasks based on volume, complexity, and deadlines.
• Monitor workflow status and communicate delays, risks, or capacity constraints in a timely manner.
• Ensure all work complies with privacy, security, and regulatory requirements, always maintaining confidentiality.
• Follow defined quality assurance processes, apply feedback, and support consistency in processing practices across the team.
• Maintain accurate documentation and audit trails to support traceability and compliance requirements.
• Respond to internal inquiries and contribute to effective workflow coordination across teams.
• Contribute to process improvements, documentation updates, and knowledge sharing initiatives.
• Participate in training and onboarding activities as required.
• Perform other duties as assigned to support team and departmental objectives

Skills

Attention to detail

Organizational skills

Process adherence

Communication

Data entry

Adaptability

Confidentiality

Education

High school diploma

Job description

Call Centre Operations - Administrative Support Representative

Toronto, ON, Canada

Job Description

Posted Tuesday, August 18, 2026 at 4:00 a.m.

WHO WE ARE

AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, which is a is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

JOB TITLE: Administrative Support Representative

EMPLOYMENT TYPE: Full-time, Permanent, Hybrid

ABOUT THIS OPPORTUNITY

This position ensuresaccurateand efficient processing of transcription outputs and enrollment applications, supporting the completion of day-to-day operational workflows. The Administrative Support Representative reviews,validates, and enters information to ensure all required data is complete,accurate, and aligned with program policies, procedures, and service standards. The role works closely with supervisors, and team members to support consistent workflow execution,maintaindata integrity, and enabletimelyservice delivery.

Aligned with Accerta's commitment as a certified B Corporation, this role contributes to Accerta's social purpose by supporting theaccurate,timely, and secure processing of client information that enablesequitableaccess to publicly funded services. The ASRdemonstratesB Corp principles of accountability, transparency, and equity through careful data validation, adherence to privacy and security requirements, and consistent processing practices that support reliable and efficient service delivery.

Core Responsibilities

• Review transcribed documents to ensure information is complete,accurate, and aligned with program requirements and established procedures
• Identifymissing, unclear, or inconsistent information and takeappropriate action, including escalation whererequired
• Process enrollment applications and account updates, ensuringaccuratedata entry and maintenance of client and program records within internal systems
• Manage assigned work queues to meet productivity, turnaround, and service delivery expectations; prioritize tasks based on volume, complexity, and deadlines
• Monitor workflow status and communicate delays, risks, or capacity constraintsin a timely manner
• Ensure all workcomplies withprivacy, security, and regulatory requirements, alwaysmaintainingconfidentiality
• Follow defined quality assurance processes, apply feedback, and support consistency in processing practices across the team
• Maintainaccuratedocumentation and audit trails to support traceability and compliance requirements
• Respond to internal inquiries and contribute to effective workflow coordination across teams
• Contribute to process improvements, documentation updates, and knowledge sharing initiatives
• Participate in training and onboarding activities asrequired
• Perform other duties as assigned to support team and departmental objectives

Knowledge, Skills & Abilities

• Strong attention to detail and ability to process high volumes of work accurately and efficiently
• Strong organizational and time management skills, with the ability to prioritize competing tasks
• Ability to follow defined processes and escalation whererequired
• Strong communicationskills and ability to work collaboratively across teams and communicate withexternalclients.
• Proficiencywith computer systems and data entry
• Ability to adapt to evolving processes and technology in a fast-paced environment
• Commitment tomaintainingconfidentiality and adhering to privacy requirements

Education

High school diploma or equivalent required; post-secondary education considered an asset.

ANNUAL SALARY: $46,501 – 50,780

PERFORMANCE BONUS: Up to 6% of annual salary

WHAT WE OFFER

• Group Benefits : Coverage begins on the employee's first day and includes a Health Care Spending Account and Personal Spending Account (depending on allocation).
• Pension Plan: Eligibility starts on the employee's first day, and a 5% employee contribution is matched by a 5% employer contribution.
• Performance-based incentive programs: Opportunities to increase your earnings.
• Growth Opportunities: in a company that promotes from within.
• Volunteering: Time off to volunteer within our community
• Hybrid Work Environment : working environment with a laptop and two monitors.
• Home Office Stipend: A one-time payment of $750 included in the employee's first paycheck.
• Mental Health Support : Access to Mental Health on Demand for employees and their dependents.
• Member Assistance Program: Includes Employee Assistance Program services.
• Community Volunteering : Up to 8 hours of paid time off annually to volunteer in your community.
• Financial Wellness: Opportunities to contribute to non-matching GRRSPs, TFSAs, and FHSAs, along with financial information sessions.
• Education Reimbursement : Tuition reimbursement for post-graduate courses, upon prior approval.
• Employee Referral Reward: Employees can earn a $1,500 reward for successful referrals of other employees.

FLEXIBLE WORK ARRANGEMENT:

Employees are expected to work on-site at least once per month at our Toronto office (4 New Street., Toronto, ON), with additional in-office days as required based on business needs. Hybrid schedules are determined collaboratively between employees, managers, and teams.

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

Final candidates for this position may be required to undergo a security screening, including criminal records check, judicial matters check, vulnerable sector screening and employment reference check.