Call centre jobs, Customer service, Telework or hybrid

Desjardins Group; Lévis; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading company in Quebec is seeking members for various call center roles in member/client relations. Opportunities include full-time and part-time positions that offer competitive hourly rates, various benefits, and a commitment to equity and inclusion. Ideal candidates will possess a technical DCS diploma and be fluent in French, with potential English proficiency for certain roles.

Benefits

Competitive hourly rate

Annual performance-related bonus

Flexible vacation

Reimbursement for health and wellness expenses

Group insurance with telemedicine

Defined benefit pension plan

Qualifications

• At least 1 year of relevant experience.
• Other combinations of relevant training and experience may be considered.

Responsibilities

• Advise and support members to provide a unique and personalized experience.
• Help prevent fraud and analyze credit collections.

Skills

Knowledge of French

Proficiency in English

Education

Diploma of College Studies (technical DCS)

Job description

Work from home anywhere in Quebec.

WHAT WORKING AT A DESJARDINS CALL CENTRE IS ALL ABOUT:

ADVISING. SUPPORTING. BUILDING LOYALTY.

We strive to understand the needs of members and clients by providing them with a UNIQUE and PERSONALIZED experience. Be a part of a dynamic team at our client relations centres and help us make a difference for Desjardins members and clients!

We have a variety of full-time or part-time opportunities available to suit your professional interests!

• Jobs – Member/client relations

• Jobs – Life and health insurance

• Jobs – Fraud prevention

• Jobs – Credit analysis and collections

• Jobs – Emergency communications

• And much more!

When you join our team, you'll get

• A competitive hourly rate starting at $25.13/hour plus a shift premium (where applicable)

• An annual performance-related bonus

• 4weeks of flexible vacation starting in the first year

• Reimbursement of health and wellness expenses and telework equipment

• Group insurance including telemedicine

• A defined benefit pension plan that provides predictable, stable income throughout retirement

*Benefits are subject to eligibility criteria.

What you bring to the table

• Diploma of College Studies (technical DCS) in a relevant field

• At least 1year of relevant experience

• Other combinations of relevant training and experience may be considered

• Knowledge of French required

• For certain positions, advanced level proficiency in English may be required due to the nature of the duties or work tools or because the position involves interactions with English-speaking members and clients.

• Work arrangements vary depending on the position and involve either hybrid work or telework.

We don't fill a position. We hire a person. There's a difference.

#LI-Remote #LI-Hybrid

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)