Call centre jobs, Customer service, Telework or hybrid

Desjardins; Granby; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading financial cooperative in Granby is looking for dedicated team members for their call center. You will advise and support clients, ensuring a personalized experience. Candidates should have a Diploma of College Studies and at least 1 year of relevant experience. Knowledge of French is essential, with potential English proficiency required for certain positions. Competitive hourly rates starting at $25.76/hour plus benefits are offered.

Benefits

Competitive hourly rate starting at $25.76

Annual performance-related bonus

Flexible vacation

Reimbursement of health and wellness expenses

Group insurance

Defined benefit pension plan

Qualifications

• At least 1 year of relevant experience.
• Combination of relevant training and experience may be considered.

Responsibilities

• Advise and support clients to build loyalty.
• Provide unique and personalized experiences.

Skills

Knowledge of French

Proficiency in English

Education

Diploma of College Studies in a relevant field

Job description

Overview

Work from home anywhere in Quebec.

WHAT WORKING AT A DESJARDINS CALL CENTRE IS ALL ABOUT: ADVISING. SUPPORTING. BUILDING LOYALTY. We strive to understand the needs of members and clients by providing them with a UNIQUE and PERSONALIZED experience. Be a part of a dynamic team at our client relations centres and help us make a difference for Desjardins members and clients!

Opportunities

We have a variety of full-time or part-time opportunities available to suit your professional interests!

• Jobs - Group Retirement savings
• Jobs - Member/client relations
• Jobs - Life and health insurance
• Jobs - Credit analysis and collections
• Jobs - Emergency communications
• Jobs - Personal Property and Casualty Insurance
• And much more!

Compensation and Benefits

• A competitive hourly rate starting at $25,76/hour plus a shift premium (where applicable)
• An annual performance-related bonus
• 4 weeks of flexible vacation starting in the first year
• Reimbursement of health and wellness expenses and telework equipment
• Group insurance including telemedicine
• A defined benefit pension plan that provides predictable, stable income throughout retirement
• Benefits are subject to eligibility criteria.

What You Bring To The Table

• Diploma of College Studies (technical DCS) in a relevant field
• At least 1 year of relevant experience
• Other combinations of relevant training and experience may be considered
• Knowledge of French required
• For certain positions, advanced level proficiency in English may be required due to the nature of the duties or work tools or because the position involves interactions with English-speaking members and clients.
• Work arrangements vary depending on the position and involve either hybrid work or telework.

We don\'t fill a position. We hire a person. There\'s a difference.

Curious about Desjardins? Click here

At Desjardins, we believe in equity, diversity and inclusion. We\'re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there\'s something we can do to help make the recruitment process or the job you\'re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family
Member/client sales and service (FG)