Call centre jobs, Customer service, Telework

Desjardins Group; Trois-Rivières; Remote; Full time

Job summary

Join a forward-thinking company that values equity, diversity, and inclusion. This role offers the chance to work from home while providing exceptional service to members and clients. With a focus on personalized experiences, you'll be part of a dynamic team that makes a real difference. Enjoy competitive pay, flexible vacation, and a supportive work environment. If you're passionate about helping others and thrive in a collaborative setting, this opportunity is perfect for you. Embrace your uniqueness and contribute to a workplace that respects and values diversity.

Benefits

Competitive hourly rate

Annual performance-related bonus

4 weeks flexible vacation

Health and wellness expense reimbursement

Group insurance with telemedicine

Defined benefit pension plan

Qualifications

• 1+ year of relevant experience in customer service roles.
• Knowledge of French is mandatory; English proficiency may be needed.

Responsibilities

• Advise and support members and clients with personalized service.
• Build loyalty through effective communication and problem-solving.

Skills

Customer Service

Communication Skills

Problem Solving

Bilingual (French and English)

Education

Diploma of College Studies (DCS)

Job description

Work from home anywhere in Quebec.

WHAT WORKING AT A DESJARDINS CALL CENTRE IS ALL ABOUT:

ADVISING. SUPPORTING. BUILDING LOYALTY.

We strive to understand the needs of members and clients by providing them with a UNIQUE and PERSONALIZED experience. Be a part of a dynamic team at our client relations centres and help us make a difference for Desjardins members and clients!

We have a variety of full-time or part-time opportunities available to suit your professional interests!

• Jobs – Member/client relations
• Jobs – Life and health insurance
• Jobs – Fraud prevention
• Jobs – Credit analysis and collections
• Jobs – Emergency communications
• And much more!

When you join our team, you'll get:

• A competitive hourly rate starting at $25.13/hour plus a shift premium (where applicable)
• An annual performance-related bonus
• 4 weeks of flexible vacation starting in the first year
• Reimbursement of health and wellness expenses and telework equipment
• Group insurance including telemedicine
• A defined benefit pension plan that provides predictable, stable income throughout retirement

*Benefits are subject to eligibility criteria.

What you bring to the table:

• Diploma of College Studies (technical DCS) in a relevant field
• At least 1 year of relevant experience
• Other combinations of relevant training and experience may be considered
• Knowledge of French required
• For certain positions, advanced level proficiency in English may be required due to the nature of the duties or work tools or because the position involves interactions with English-speaking members and clients.
• Work arrangements vary depending on the position and involve either hybrid work or telework.

We don't fill a position. We hire a person. There's a difference.

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family: Member/client sales and service (FG)