Call Centre Customer Service

Transglobal; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

Transglobal is looking for customer service representatives to join their team in Edmonton. The ideal candidates will have a strong bilingual ability in French and English, ensuring excellent service and customer satisfaction. Responsibilities include resolving customer inquiries, maintaining knowledge of policies, and fostering customer loyalty through exceptional service. Join a dynamic environment with career progression opportunities and a comprehensive benefits package.

Benefits

Flexible and comprehensive benefits package

Competitive remuneration package

Career progression potential

Employee discounts

Qualifications

• Previous experience in a call centre or customer service environment required.
• Utmost discretion with confidential customer information.
• Ability to work effectively with and without supervision.

Responsibilities

• Provide courteous and professional service to customers over the phone.
• Follow up with customers to identify their needs.
• Correspond with retailers and customers verbally and electronically.

Skills

Bilingual in French and English

Excellent communication skills

Strong attention to detail

Superior organizational skills

Analytical skills

Multi-tasking skills

Professional phone and email etiquette

Tools

Microsoft Office

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada’s largest service repair and installation company!

Responsibilities

• Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
• Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
• Follow up with customers to identify and support their needs
• Offer value-added solutions and promote customer loyalty by providing exceptional customer support
• Correspond with retailers and customers verbally and electronically
• Maintain up to date knowledge of new policies, procedures, and products
• Process routine clerical transactions in between calls
• Communication with TGS’ network of professional service providers

Qualifications

• Bilingual in French and English
• Previous experience in a call centre or customer service environment required
• Professional phone and email etiquette
• Utmost discretion with confidential customer information
• Excellent data entry and keyboarding skills
• Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
• Strong attention to detail
• Superior organizational, and multi-tasking skills
• Strong analytical and decision-making skills
• Strong desire to take ownership and accountability of task completion
• Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
• Ability to work effectively with and without supervision

Why Transglobal

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at [e-mail]

Attach your CV and tell us why you would be a great fit at Trans Global!

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]