call centre agent - customer service

Posted on April 12, 2025 by Employer details Yardworx

Job details

• Salary: $20.00 to $22.00 hourly (To be negotiated) / 40 to 44 hours per week
• Terms of employment: Permanent employment Full time
• Starts as soon as possible
• Source: Job Bank #3281658

Overview

Languages

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

3 years to less than 5 years

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Urban area
• Business sector
• Private sector

Responsibilities

Tasks

• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, inquiries, and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Consult with clients after sale to provide ongoing support

Experience and specialization

Computer and technology knowledge

• Database software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word

Type of experience

• Call centre

Additional information

Security and safety

• Driver's validity licence check

Transportation/travel information

• Own transportation
• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Overtime required
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.