Call Center Support / Operations Representative 1

Sodexo Group; Golden Horseshoe; Remote; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Support/Operations Representative in a fully remote role. This position offers the opportunity to assist customers with their inquiries, ensuring their satisfaction through effective communication and problem-solving skills. You will be part of a team that values diversity and inclusion, providing a supportive environment where your contributions matter. With a focus on career growth and a comprehensive benefits package, this role is perfect for those looking to make a meaningful impact while enjoying a balanced work-life dynamic.

Benefits

Medical, Dental, Vision Care

401(k) Plan with Matching Contributions

Paid Time Off

Career Growth Opportunities

Tuition Reimbursement

Qualifications

• 1-2 years of call center experience required.
• Experience supporting customers in a help desk environment.

Responsibilities

• Answer customer inquiries via phone, email, and chat.
• Track and investigate customer issues using SalesForce.

Skills

Call Center Experience

Customer Support

Analytical Skills

Communication Skills

Problem Solving

Time Management

Microsoft Office Suite

Bilingual (Spanish or French)

Education

High School Diploma or GED

Tools

SalesForce

Job description

Role Overview

Sodexohas an immediate new opening for aCustomer Support/Operations Representativeto join our team. The successful candidate will serve as apoint of contact for customers, ensuring they receive an adequate level of service with their questions, concerns and/or issues.

This is a fully remote position. Preference for candidates in the Central & Pacific Time Zones.

The working hours for this role are Monday – Friday, 12Noon – 8:30PM (EST)

What You'll Do

• Answer questions and inquiries from customers via the telephone, email and chat, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with software applications
• Provide timely and complete resolution of user questions/problems/issues with customer satisfaction being the goal; customers may be any user across Sodexo and Entegra businesses (client, unit, divisional, or corporate staff and management)
• Track and investigate customer issues through a computerized system (currently Sales Force) and documenting problem-solving techniques used to achieve resolution.
• Demonstrate listening and questioning skills to uncover all aspects of problems (for complete resolution and customer satisfaction)
• Effective communication skills and ability to work with customers through a variety of means – telephone, email, or chat. Working knowledge of Microsoft office. Demonstrates problem solving skills and analytical skills necessary in order to assess issues and develop appropriate resolutions.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• 1-2 years call center experience
• Experience directly supporting customers in a help desk or call center environment (1 year minimum)
• Strong written and verbal communication skills
• Ability to work independently or as part of a team
• Strong analytical and organizational skills
• Ability to Multi-Task and set priorities
• Strong time management skills
• Computer savvy, Microsoft Office Suite (SalesForce a plus)
• General working knowledge of PC hardware and peripherals
• Demonstrated problem solving skills
• Bilingual (Spanish or French) strongly encouraged to apply

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - High School Diploma or GED or equivalent experience