Call Center Specialist

Pitch Perfect Solutions; Hamilton; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in lead generation, Pitch Perfect Solutions seeks a warm transfer agent for an at-home position. Responsibilities include making and receiving calls, verifying customer details, and transferring clients to agents. Competitive pay with base salary plus commissions offers earning potential exceeding $20/hr in a supportive team environment.

Qualifications

• Must have high-speed internet and PC with i5 core processor or better.
• Ability to follow scripts and verify customer information.
• Assess previous experience in customer service roles.

Responsibilities

• Make outbound and receive incoming calls on automated system.
• Transfer customers to licensed insurance agents after pre-qualification.
• Work full-time, Monday to Friday, from 9 am to 6 pm.

Skills

Communication

Customer Service

Tools

Computer

USB headset

Job description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 (BEST PAY AND TEAM ENVIRONMENT).

HUGE COMMISSIONS

Keep in mind this is an at-home position and will require high-speed internet, a PC or laptop with an i5 core processor or greater, Windows 10, at least 8 MB of RAM, a USB headset with mic, and the ability to plug directly into a router. NO WIFI.

Please allow me to tell you a little bit about us: PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who have expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer-automated system. (no manual dialing involved)
• Be required to read from a script
• Verify customer information and pre-qualify the customer
• Transfer the customer to a licensed insurance agent.

We pay $17/hr (assuming you work all hours without any unexcused absences) PLUS commission and bonuses. You will have the ability to make $20 or more per hour.

• We pay bi-weekly via direct deposit.
• We have a competitive commission tier structure that resets weekly.
• We pay commission on billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will be billable.)
• We are seeking employees who can work full-time, Monday to Friday, from 9 am to 6 pm.

Remember: This is an AT HOME POSITION.

• MUST have high-speed internet and be able to connect directly to a router (No Wi-Fi or Hotspot).

Please give us a call on our job hotline at 1-833-532-2119.

When calling, please say and spell your name slowly, give a brief description of your previous experience, and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.