Call Center Representative (Calgary South) Temporary

Trail Appliances AB/SK; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

Trail Appliances AB/SK is seeking a highly motivated Call Center Representative in Calgary to deliver exceptional customer service. In this temporary full-time role, you will manage customer inquiries and resolve issues. A supportive work environment with comprehensive training and a range of employee benefits awaits you.

Benefits

Health & dental benefits

Personal care days

Employee & family assistance program

Staff incentives and rewards

Employee discounts

Qualifications

• Excellent verbal and written communication abilities.
• Previous experience in a customer service or call center role is preferred.
• Strong skills in resolving issues and making decisions effectively.

Responsibilities

• Handle inbound and outbound calls to address customer inquiries.
• Troubleshoot and resolve customer issues effectively.
• Stay informed about product features to provide accurate information.

Skills

Communication Skills

Problem-Solving

Customer Service Experience

Tools

CRM Software

Job description

Call Center Representative (Calgary South) Temporary

Call Center Representative (Calgary South) Temporary

3 weeks ago Be among the first 25 applicants

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

We are looking for a highly motivated and customer-oriented individual to join our team as a Call Center Representative. In this role, you will be a key player in upholding our commitment to exceptional service by addressing customer inquiries, resolving issues, and providing accurate information about our products and services. Reporting to the Call Center Supervisor, you will handle inbound and outbound calls while ensuring each customer interaction reflects the values that set Trail Appliances apart. This is a temporary position ending April 2026

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts
  
  
  

What you'll be doing:

• Customer Support: Handle inbound and outbound calls to address customer inquiries, orders, complaints, and general assistance while maintaining a positive and courteous demeanor
• Issue Resolution: Troubleshoot and resolve customer issues effectively, escalating complex cases when necessary, and ensuring follow-ups for satisfactory resolution
• Product Knowledge: Stay informed about product features, specifications, and promotions to provide accurate and helpful information to customers
• CRM Management: Accurately document all customer interactions and transactions in the CRM system to maintain organized and reliable records
• Team Collaboration: Work closely with team members and other departments to enhance customer experiences and share insights for service and product improvements
  
  
  

What you need to be successful:

• Customer Service Experience: Previous experience in a customer service or call center role is preferred
• Communication Skills: Excellent verbal and written communication abilities
• Problem-Solving: Strong skills in resolving issues and making decisions effectively
• Technical Proficiency: Familiarity with computer applications and CRM software
• Adaptability: Ability to thrive in a fast-paced environment and manage shifting priorities
  
  
  

Availability:

This is a full-time temporary position and will require you to be available:

Monday to Friday from 8:30am to 6:00pm

Compensation:

$17/hr - $19/hr

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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