Call Center Representative

Holidaybarn; Mountain Road; On-site; CAD 35,000 - 45,000; Full time

Job summary

Ein etabliertes Unternehmen sucht Call Center Representatives, die leidenschaftlich für die Betreuung von Haustieren und deren Besitzern sind. In dieser Rolle haben Sie die Möglichkeit, täglich mit Kunden zu interagieren und ihnen bei der Auswahl der besten Dienstleistungen für ihre pelzigen Freunde zu helfen. Sie werden in einem dynamischen Umfeld arbeiten, das sowohl kommunikative Fähigkeiten als auch eine Leidenschaft für Tiere erfordert. Wenn Sie bereit sind, in einem lebhaften, hundefreundlichen Umfeld zu arbeiten und einen positiven Einfluss auf das Leben von Haustieren und deren Besitzern zu haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Krankenversicherung

Zahnversicherung

Sehversicherung

Lebensversicherung

Langzeit-Invaliditätsversicherung

Generöse bezahlte Freizeit

Qualifications

• Erfahrung im Kundenservice oder Call Center ist bevorzugt.
• Fähigkeit, mehrere Telefonleitungen professionell zu verwalten.

Responsibilities

• Entwicklung und Pflege positiver Beziehungen zu Kunden und ihren Haustieren.
• Bearbeitung von Anrufen und Unterstützung bei der Auswahl von Dienstleistungen.

Skills

Kommunikationsfähigkeiten

Kundenservice-Erfahrung

Flexibilität

Microsoft 365 Kenntnisse

Grundkenntnisse der Haustierbranche

Tools

Microsoft 365

Job description

Call Center Representatives ensure that positive relationships are developed and maintained with our furry guests and their owners! Every day we get the opportunity to help customers choose the best services for their pets, decide on fun playtime activities, how to "beautify" their pets, and schedule vacation stays. We realize that the customer face-to-face interaction is critical, but that anticipating a customer's call and possible requests is equally important.

Holiday Barn is a high-volume pet resort, with the opportunity to talk with many customers about their pets on a daily basis. Candidates for this position must be able to manage multiple telephone lines in a professional, caring manner. We represent Holiday Barn through telephone conversations, face-to-face, on tours, and even at pet-related events. Call Center Representatives are an intuitive part of our "pack" and work within our company's values and brand experience.

PREFERRED REQUIREMENTS

• Strong communication skills
• Prior experience in a customer service oriented or call center environment is preferred
• A person who thrives on interacting with people and their pets
• Basic pet industry knowledge - we don't expect you to know every breed, but some pet experience is beneficial.
• Flexibility - we are a pet boarding business; candidates must be ready to work weekends and major holidays.
• Ability to use Microsoft 365.

Full time employees may be eligible for access to company sponsored medical, dental and vision insurance, company paid life and long term disability insurance and generous paid time off.

This workplace is moderately and physically demanding. Candidates must have the ability to lift and push up to 50lbs, stand for extended periods, be able to bend, stoop, reach, and stretch, along with the ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures. The workplace is typified as a loud working environment - barking dogs, high-pressure dryers, etc.

Holiday Barn is a drug free workplace.
Holiday Barn is an equal opportunity employer.