Call Center Representative

Kinsley Construction, Inc.; Area J (Copper Desert Country); On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Call Center Representative, where you will play a vital role in ensuring a smooth customer experience. This position offers the chance to work in a collaborative and inclusive environment, handling customer inquiries and order details with professionalism and accuracy. With a focus on safety, quality, and integrity, you will contribute to a respected construction firm that values its employees and offers opportunities for career advancement. If you thrive in a fast-paced setting and are passionate about delivering outstanding service, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan with Company Match

Paid Holidays

Paid Time Off

Qualifications

• Previous experience in a call center or customer service role preferred.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Answer incoming customer calls professionally and in a timely manner.
• Collect and confirm key order information including delivery details.

Skills

Customer Service

Communication Skills

Data Entry

Multitasking

Education

High School Diploma

Tools

Order Tracking System

Computer Systems

Job description

Job Description

Who We Are

Kinsley Materials offers several quality products and services such as ready-mix concrete; construction aggregates; precast concrete products, fine-grind limestone filler products; organic recycling and disposal; and construction trucking services. It's our goal to make sure our clients can count on us for whatever they need to get their projects done. If you'd like to join a team that takes pride in manufacturing the products that build the world around us, then apply today!

Why Kinsley Construction?

• Competitive salary and benefits package; including Single and Family Medical Insurance/Dental/Vision, Short/Long Term Disability, Life Insurance, 401K Plan with company match, (9) paid holidays, and up to (20) days PTO.
• Opportunities for career advancement and professional development.
• A collaborative and inclusive work environment.
• A company committed to safety, quality, and integrity in all projects.
• The chance to be part of a respected construction company with a long history of excellence.

Summary of Position

Kinsley Materials is seeking a Call Center Representative to join our team. This position plays a key role in ensuring a smooth customer experience by answering inbound calls, collecting order details, and entering accurate information into our order tracking system. This is a great opportunity for someone who is organized, reliable, and thrives in a fast-paced, team-oriented environment.

Typical Responsibilities / Essential Functions

• Answer incoming customer calls in a professional and timely manner
• Collect and confirm key order information, including material type, quantity, delivery details, and job site location
• Accurately enter all order data into the internal order log system
• Communicate effectively with dispatch, operations, and sales teams as needed
• Provide outstanding customer service by resolving general inquiries and escalating issues appropriately
• Maintain organized call records and documentation
• Perform other related duties as required

Requirements

• Previous experience in a call center, customer service, or dispatch role preferred
• Strong communication skills and attention to detail
• Comfortable working with computers and data entry systems
• Ability to multitask and remain calm under pressure
• High school diploma or equivalent required

WE ARE AN EQUAL OPPORTUNITY EMPLOYER