Call Center Operator Customer Support • Stride Management Corporation

Jumbo Interactive Limited; Calgary; On-site; CAD 35,000 - 50,000; Full time

Job summary

Stride is seeking a Call Centre Operator to be the front-line voice for lottery projects, providing exceptional customer service. The successful candidate will handle calls, manage ticket orders, and contribute to sales goals. Join a company committed to making a difference in the community with opportunities for career development and support for a diverse workforce.

Benefits

Commitment to Diversity, Equity and Inclusion

Employee Assistance Program

Focus on talent management and skills development

Qualifications

• Previous sales experience in a Call Centre, Retail or Restaurant environment.
• Flexibility, adaptability and reliability.
• Strong problem-solving skills.

Responsibilities

• Handle lottery ticket orders and customer inquiries.
• Complete data entry and verify order information.
• Meet and exceed sales targets.

Skills

Sales experience

Problem-solving skills

Typing efficiency

Job description

At Stride, we proudly partner with foundations and not-for-profit organizations to raise critical funds through professionally managed lottery programs. Our work helps generate millions of dollars annually in support of life-changing healthcare initiatives, groundbreaking research, and essential community services across Canada. By combining strategic insight, operational excellence, and a deep commitment to our clients’ missions, we help deliver high-impact results that make a real difference in the lives of Canadians.

About the Role

The Call Centre Operator is the front-line voice of our lottery projects and provides the initial impression to customers. Operators will take calls for lottery ticket orders, enter purchaser data into the system, verify the data entered, open incoming mail orders, and complete data entry for mail-in orders.

Your Day-to-Day :

• A comfort in selling and suggesting alternative product solutions
• Meet and exceed sales targets
• The ability to quickly establish trust and a personal connection
• Quickly identify issues and propose practical solutions
• Answer phones and respond to customer inquiries.
• Complete data entry and verify customer lottery ticket order information.
• Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.
• Assist with opening, reviewing, and sorting incoming lottery ticket mail orders.

What You’ll Bring to the Role :

• Previous sales experience in a Call Centre, Retail or Restaurant environment
• Flexibility, adaptability and reliability
• Strong problem-solving skills
• Ability to type quickly and efficiently

Find Your Freedom at Stride :

At Stride, we're all about ensuring our team thrives as a valued member, look forward to :

• Commitment to Diversity, Equity and Inclusion across the employee career journey,
• An Employee Assistance Program where you can access counselling and coaching sessions,
• Focus on talent management, including career and skills development,

We are a 2025 Circle Back Initiative Gold Employer – we commit to respond to every applicant.

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