Call Center Billing Representative

Recrute Action; Markham; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Call Center Billing Representative to deliver high-quality customer service in the insurance industry. This role involves managing 30-40 daily inbound calls regarding billing inquiries and requires contact center experience. The position is hybrid, based in Markham, with rotating shifts including evenings and Saturdays. Ideal candidates should possess strong multitasking abilities and effective communication skills. Competitive hourly salary of $19.15 and a 5-month contract offer are included.

Qualifications

• 1-2 years of contact centre experience, preferably in insurance or banking.
• Strong multitasking abilities in a fast-paced environment.
• Professional telephone and email etiquette.

Responsibilities

• Handle approximately 30-40 inbound billing-related calls per day.
• Investigate and resolve billing discrepancies.
• Communicate clearly and empathetically by phone and email.

Skills

Contact center experience

Multitasking skills

Communication skills

Problem-solving skills

Proficiency in Microsoft Office

Job description

Overview

Call Center Billing Representative

Deliver high-quality customer service in the insurance industry by managing 30-40 daily inbound calls regarding billing inquiries. Hybrid role based in Markham (3 days in office) with rotating shifts including evenings and Saturdays. Ideal for professionals with contact centre experience.

What is in it for you

Hourly salary of $19.15.

5-month contract.

Full-time position: 37.50 hours per week.

Hybrid model: 3 days per week on-site.

Call centre hours:

Monday to Friday: 8:00 am to 8:00 pm.

Saturday: 8:30 am to 4:30 pm.

Flexibility to work within these hours is required.

Responsibilities

• Handle approximately 30-40 inbound billing-related calls per day.
• Deliver excellent customer service to Advisors branch staff and customers.
• Investigate and resolve billing discrepancies in collaboration with underwriters.
• Act as a company ambassador for inbound billing inquiries.
• Communicate clearly and empathetically by phone and email.
• Accurately identify customer needs and respond professionally.
• Collect and record relevant information to ensure seamless customer support.
• Take ownership of customer interactions and ensure thorough follow-up.

What you will need to succeed

• 1-2 years of contact centre experience, preferably in the insurance or banking industry.
• Strong multitasking abilities in a fast-paced environment.
• Quick to adapt to evolving procedures and surroundings.
• Clear and concise communication and interpersonal skills.
• Professional telephone and email etiquette.
• Strong problem-solving skills and ability to resolve customer concerns.
• Proficiency in Microsoft Word, Excel, and web-based/Windows applications.
• Excellent attendance and punctuality.
• Flexibility to work rotating shifts including evenings and Saturdays.
• Bilingual French is an asset.

Why Recruit Action

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

Details

• Employment Type: Full Time
• Experience: years
• Vacancy: 1
• Monthly Salary: Salary : 19 - 19