Call Center Agent - 2nd Shift

Fieldprint; Wasaga Beach; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company that specializes in electronic fingerprinting and identity management services. As a call center representative, you will play a crucial role in assisting clients with their fingerprinting requests and ensuring a smooth experience. This on-site position offers flexible scheduling and a supportive work environment, where you can develop your skills while contributing to a diverse team. Enjoy a comprehensive benefits package, including medical coverage, a 401K plan, and paid time off. If you thrive in a fast-paced environment and have excellent customer service skills, this opportunity is perfect for you.

Benefits

Medical, dental and vision coverage

401K plan with company match

Flexible spending accounts

Paid time off

Paid holidays

Paid training program

Casual dress code

Flexible work schedules

Employee referral bonus program

Qualifications

• Minimum high school diploma or equivalent required.
• Bilingual in Spanish preferred for effective communication.

Responsibilities

• Receive incoming calls regarding fingerprinting requests.
• Prepare and send welcome packets to new clients.
• Monitor and maintain call center telephone line.

Skills

Bilingual in Spanish

Excellent phone skills

Excellent customer service skills

Proficiency in Microsoft Office

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

About Us

Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.

Fieldprint is at the forefront of our industry. We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients.

Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description

Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.

This is an on-site position located in Warminster, PA. The hours are Monday through Saturday (with Tuesday and Sunday off) from 1:00pm -9:00pm. This position pays $17.20hr.

Responsibilities

• Receive incoming calls regarding fingerprinting requests
• Determine locations via phone/computer for fingerprint collection
• Follow up with fingerprinting site vendors to obtain all related documentation
• Prepare and send welcome packets to new clients
• Process fingerprints and channel to the appropriate agency
• Monitor and maintain call center telephone line

Required Skills

• Bilingual in Spanish preferred
• Excellent phone, computer, and administrative skills
• Excellent customer service skills
• Professional and positive attitude
• Ability to work in a fast paced environment
• Proficiency in Microsoft Office suite, including Word and Excel
• Must be willing and able to travel

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program

Additional Information

All candidates are subject to a drug test and a background screening.

Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.