Call Center Agent

IH Mississippi Valley Credit Union

Southwest Middlesex

CAD 40,000 - 70,000

Job description

Join our team as a Call Center Agent at IHMVCU!

We are member-focused and dedicated to providing exceptional service and fostering financial well-being for our community. This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility.

Summary of Position:

The Call Center Agent will provide outstanding support to our members through phone communications, be a problem solver, manage multiple tasks, and adhere to policies and procedures to enhance member satisfaction.

The successful candidate will need the following skills/qualifications:

Strong ability to assess customer needs with understanding, patience, and compassion.
Proficient in relevant computer applications.
Ability to handle multiple tasks efficiently, such as taking calls while updating records.
Educate members on financial tools; accurately and efficiently apply policies and procedures.
Reliable and motivated to help others.
Professional communication skills.

Key Responsibilities:

Build deep, long-term relationships to help our members along their financial journey.
In a high-energy, empowered atmosphere, provide exceptional service through phone, email, and chat functions.
Each day, the goal is to listen, understand, and take quick action to exceed the member's expectations.
Hours of Call Center operations are 8am-6pm Monday-Friday, with rotating Saturdays 8am-12pm.
Anticipated start date of the position is March 31, 2025.

Being a team member of IHMVCU is more than just a job; we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits www.ihmvcu.org/careers. Final compensation will be determined by various factors such as experience, specific skills, and internal pay equity.

Move up your career at IHMVCU with this great opportunity!

Physical Requirements:

Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
Finger, handle, touch: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
Lifting Demands: Up to 10 lbs.
Visual Demands: Visual acuity to do things such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.