Calgary Showroom Lead

Stichting Mission on Wheels; Calgary; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Health Spending Account

Employee discounts on all gear

Access to staff gym

Every other Friday off during non-peak season

Job summary

Stichting Mission on Wheels is seeking a Showroom Lead in Calgary. In this role, you will manage the day-to-day operations of the showroom, ensuring outstanding customer experiences while supervising a team of sales associates.

Your responsibilities include product knowledge, customer assistance, upselling, and maintaining showroom organization. Ideal candidates have leadership and retail sales experience, along with a passion for fitness equipment.

Attractive perks include a competitive salary of $55,000–$60,000 CAD, employee discounts, and additional benefits.

Qualifications

• 2 years of leadership experience.
• 2 years of retail sales experience.
• Strong knowledge of fitness equipment is an asset.

Responsibilities

• Assist customers with product selection.
• Deliver an excellent in-store customer experience.
• Oversee the day-to-day operations of the showroom.
• Supervise and support showroom sales associates.
• Upsell customers and help them find the right equipment.
• Handle inbound and outbound calls with customers.
• Respond to customer inquiries and tickets.
• Help develop and coach the showroom team.
• Ensure the showroom is clean, organized, and well stocked.
• Occasionally assist the warehouse team when needed.

Skills

Leadership experience

Retail sales experience

Knowledge of fitness equipment

Tools

Gorgias

Click‑Up

Bright Pearl

Job description

About Bells Of Steel Inc.

At Bells of Steel, we’re on a mission to make fitness and strength training approachable, affordable, and fun! We design and manufacture high-quality strength and exercise equipment for home gym enthusiasts and fitness pros alike. Whether you're a seasoned gym rat or just getting into the swing of things, we've got the gear to help you crush your goals.

We’re not your typical, stuffy fitness equipment brand—we’re down-to-earth, a little cheeky, and always looking for ways to make working out a little less serious and a lot more rewarding. If you like the sound of being part of a fast-paced, no‑BS team that’s shaking up the fitness industry, then you might just be the perfect fit.

Our Core Values: A.C.T.

Adaptability – Raise the Bar We challenge the status quo, learn quickly, and continuously improve. We embrace change, seek better ways of working, and take initiative to drive results.

Customer Centricity – Always Spot the Customer Everything we do is focused on helping our customers succeed. We lead with empathy, build trust through action, and create value for both external and internal customers.

Teamwork – We Win Together We operate with honesty, transparency, trust, and respect. We collaborate openly, take shared ownership of outcomes, and succeed as a team.

About The Role

Do you live by the mantra “I’ll figure it out and get it done” and want to help a team live by it too? As a Showroom Lead at Bells of Steel in Calgary, you’ll run the day‑to‑day operations of our showroom, support and supervise sales associates, and ensure customers have an outstanding experience.

This junior leadership role requires strong product knowledge, sales ability, and operational ownership to keep the showroom running smoothly. The position is Monday to Friday, 9:30 am to 6 pm, with the occasional Saturday or Sunday shift per month to support showroom traffic and events.

Experience with email ticketing software is an asset, as is comfort speaking with customers over the phone. You should also be willing to lend a hand in the warehouse and get your hands dirty when needed.

What You’ll Do

• Assist customers with product selection and share product knowledge
• Deliver an excellent in‑store customer experience
• Oversee the day‑to‑day operations of the showroom
• Supervise and support showroom sales associates
• Upsell customers and help them find the right equipment
• Handle inbound and outbound calls with customers
• Respond to customer inquiries and tickets
• Help develop and coach the showroom team
• Ensure the showroom is clean, organized, and well stocked
• Occasionally assist the warehouse team when needed

Software You’ll Be Using

• Gorgias
• Click‑Up
• Bright Pearl

Qualifications

• 2 years of leadership experience
• 2 years of retail sales experience
• A strong knowledge of fitness equipment is an asset

What’s In It For You

• $55,000–$60,000 base salary, depending on experience
• Health Spending Account
• Employee discounts on all our gear
• Access to our staff gym
• Every other Friday off during our non‑peak season (February to October)

The pay range for this role is 55,000 – 60,000 CAD per year (Calgary).