Cafe Operations Lead

Kibbi Technologies Inc.; Toronto; On-site; CAD 52,000 - 68,000; Full time

Job summary

Kibbi Technologies Inc. seeks a Food Service Supervisor to assist the Manager on duty, coordinating associates across food service units while upholding top customer service standards.

You will supervise menu production, staff scheduling, training, and safety compliance, including HACCP, WHMIS, and OHSA requirements. Strong leadership, communication, and health & safety knowledge are essential.

Qualifications

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.

Responsibilities

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Skills

Food service supervision

Customer service

Leadership

Communication

Health and safety knowledge

Microsoft Office

Education

FoodSafe Level 1 Certification

Tools

Microsoft Office

Job description

Kibbi Technologies Inc. seeks a Food Service Supervisor to assist the Manager on duty, coordinating associates across food service units while upholding top customer service standards.

You will supervise menu production, staff scheduling, training, and safety compliance, including HACCP, WHMIS, and OHSA requirements. Strong leadership, communication, and health & safety knowledge are essential.