Cafe Clerk (Seton)

Community Natural Foods; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

A natural foods company in Calgary seeks a Café Clerk who will engage with customers, handle products with care, and ensure a positive experience. Ideal candidates will have retail experience and strong customer service skills. This role requires standing for long periods and the ability to lift heavy loads. Join a team dedicated to providing quality service and products.

Qualifications

• 1-2 years of retail experience.
• Knowledge of the Natural Foods Industry.
• Strong organizational skills and self-motivated.

Responsibilities

• Ensure best practices in product handling.
• Engage with customers professionally.
• Communicate sales and promotions.

Skills

Time management

Customer service

Organizational skills

Interpersonal skills

Product knowledge

Education

High School diploma

Job description

Community Natural Foods Cafe Clerks must possess strong time management skills and positive personalities. The Café Clerk will help to merchandise café products to ensure high visual appeal and stand out quality. Additionally, the Café Clerk will interact with all customers to ensure that customers are able to have the best possible shopping and dining experience while in store including having their questions heard and answered.

Work Performed

Product Handling

• Ensure that best practices are used when handling product to ensure customer safety and satisfaction
• Adhere to safety protocol with use of knives and equipment
• Takes timely action to ensure that products are merchandised to the service area whenever available
• Uses daily procedures to ensure that work is completed efficiently
• Ensure product is rotated, following FIFO (First In First Out) and both product and tags are properly displayed
• Clean coolers, shelves, equipment and merchandising materials and maintain tidy work areas in serving and dining areas ensuring all waste is properly disposed of

Customer Service

• Greet and engage with customers in accordance with their interest, being attentive to their needs and utilizing CRE
• Communicate with customers with high level of professionalism and with a positive and friendly nature
• Answer customer questions, and when answer is unknown work with customer to find a solution/answer
• Manage and resolve customer complaints effectively and understand when a situation requires a manager's intervention.
• Communicate sales and promotions, make sales referrals, cross-sell and introduce new products and support promotion of in-store events

Supervision Received

Reports to the Fresh Manager with a low degree of independence; daily supervision provided by Café Supervisors; work is reviewed in terms of achievement of daily goals and application of knowledge, skills, abilities and attitude

Qualifications

• High School diploma preferred
• 1-2 years of retail experience
• Knowledge of the Natural Foods Industry and its products
• High care for product integrity and proper product handling
• Strong organizational skills and self-motivated
• High initiative and willingness to communicate concerns directly
• Computer knowledge and technical aptitude
• Customer service skills, friendly, positive attitude and high energy
• Attentive and detail oriented
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Proven time management skills, high personal ethics and integrity
• Dependability and Ability to work well under pressure
• Product knowledge and sales skills

Essential Job Skills

• Stand and walk for extended periods of time
• Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist reach above and below shoulders and squat
• Bend and lift loads, up to 60 pounds
• Push and pull carts weighing up to 300 pounds
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation
• Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
• Requirement to clearly see small detail on screen, paper and labels