Cable Sales Agent

MCI; Sydney; On-site; CAD 37,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Life Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI in Sydney, NS, is seeking enthusiastic Sales Agents who thrive in a dynamic environment. You will engage with customers through calls, providing tailored solutions while maintaining professionalism. Ideal candidates should be articulate, empathetic, and able to multitask effectively.

The position offers a supportive culture, comprehensive training, and various health benefits. Join MCI to make a meaningful impact in customer experience!

Qualifications

• Must be 18+ with a high school diploma or equivalent.
• Dependable, punctual, and goal-oriented.
• Empathetic, patient, and responsive to customer needs.
• Comfortable working in a fast-paced environment.

Responsibilities

• Engage with customers via inbound and outbound calls.
• Deliver tailored solutions by understanding customer needs.
• Resolve inquiries efficiently by collaborating with internal teams.
• Manage customer accounts and process orders accurately.

Skills

Strong verbal and written communication skills

Customer service skills

Problem-solving skills

Typing speed of 20+ WPM

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

LOCATION

Sydney, NS

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a confident communicator who thrives on helping others and achieving goals? If you're driven, customer-focused, and ready to grow, we want you on our team!

We’re hiring Sales Agents who are eager to make a difference and build a rewarding career. With our award-winning training, supportive culture, and unlimited earning potential, you’ll be set up for success from day one.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Engage with customers via inbound and outbound calls with professionalism and empathy
• Deliver tailored solutions by understanding customer needs and recommending services
• Resolve inquiries efficiently by collaborating with internal teams
• Manage customer accounts and process orders accurately using our systems
• Maintain detailed records and follow company procedures
• Uphold privacy standards and handle sensitive information responsibly
• Escalate complex issues to the appropriate departments
• Stay up-to-date through ongoing training and team meetings
• Demonstrate reliability with excellent attendance and punctuality

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18+ with a high school diploma or equivalent
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Familiarity with Microsoft Office and Windows OS
• Dependable, punctual, and goal-oriented
• Excellent problem-solving and customer service skills
• Empathetic, patient, and responsive to customer needs
• Ability to multitask and manage time effectively
• Positive attitude and team spirit
• Comfortable working in a fast-paced, dynamic environment

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.