CAB Management Coordinator

BRP; Dorval; Hybrid; CAD 60,000 - 95,000; Full time

Job summary

Join a forward-thinking company as a Change Coordinator, where you will play a pivotal role in managing IT change processes. This position involves implementing governance, ensuring compliance with standards, and leading advisory boards. Your expertise will contribute to the continuous improvement of tools and processes, enhancing the overall customer experience. With a strong emphasis on diversity and inclusion, this innovative firm offers a collaborative environment where your skills can shine. Enjoy competitive benefits, including generous paid time off and comprehensive healthcare, as you help shape the future of IT change management.

Benefits

Annual bonus based on company results

Generous paid time off

Pension plan

Collective savings options

Comprehensive healthcare fully paid by BRP

Flexible work schedules

Summer schedules by department

Holiday shutdown

Educational resources

Discount on BRP products

Qualifications

• 5-10 years of IT experience in change management.
• Knowledge of ITIL concepts; certification is an asset.

Responsibilities

• Implement governance of the IT change management process.
• Lead Change Advisory Boards and support various teams.
• Conduct post-implementation reviews and maintain documentation.

Skills

ITIL Knowledge

Bilingual (French and English)

Attention to Detail

Communication Skills

Customer Support Skills

Self-motivated

Education

Bachelor's degree in Business Technology Management

Bachelor's degree in Computer Science

Bachelor's degree in Information Systems

Tools

ServiceNow

Job description

Reporting to the team lead for Major Incident and Change Management, the Change Coordinator is responsible for implementing governance of the IT change management process at BRP. This person will actively engage in establishing and maintaining change governance, as well as continuous improvement of the process and tools, to ensure a service that meets the evolving needs of the business. The role aims to meet operational requirements and guarantee the integrity, security, and availability of production environments.

Key Responsibilities:

1. Apply the guidelines in the Change Management Practices Guide.
2. Ensure compliance with SOX (Sarbanes Oxley) standards for each change.
3. Lead Change Advisory Boards as required.
4. Support processes for various teams and stakeholders.
5. Provide ongoing training on processes, change types, documentation, and tools.
6. Conduct post-implementation reviews to ensure documentation standards and proper closure of changes.
7. Serve as a resource in BRP's global change process.
8. Implement change and deployment processes using ServiceNow, collaborating with global teams and participating in testing.
9. Contribute to continuous improvement of the platform and processes based on evolving needs.
10. Ensure stakeholders utilize tools effectively.
11. Enhance dashboards and KPIs to monitor process performance and implement adjustments.
12. Maintain up-to-date documentation.
13. Provide a customer experience aligned with expectations.

Qualifications and Skills:

• Bachelor's degree in Business Technology Management, Computer Science, Information Systems, or related field, or equivalent experience.
• 5-10 years of IT experience.
• Bilingual in French and English.
• Attention to detail and thoroughness.
• Excellent communication and writing skills.
• Professional customer support skills.
• Knowledge of ITIL concepts; certification is an asset.
• Self-motivated and independent with teamwork aptitude.

We Value Diversity

BRP is committed to fostering an inclusive culture that values diversity, believing it fuels innovation and growth. We strive to create a workplace where everyone feels they belong, can grow, and find purpose.

Employee Benefits at BRP:

• Annual bonus based on company results
• Generous paid time off
• Pension plan
• Collective savings options
• Comprehensive healthcare fully paid by BRP

Additional Perks include:

• Flexible work schedules
• Summer schedules by department and location
• Holiday shutdown
• Educational resources
• Discount on BRP products

About BRP

BRP is a global leader in recreational vehicles and boats, dedicated to innovation and customer focus. Headquartered in Valcourt, Quebec, with manufacturing facilities worldwide, our team of nearly 20,000 is driven by a passion for the journey, not just the destination.

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