CA-Store Leader

Apple Inc.; Ottawa; On-site; CAD 60,000 - 100,000; Full time

Job summary

A leading company is seeking a CA-Store Leader who will lead and coach a team to enhance customer interactions and operational strategies. With a focus on inclusivity and leadership development, this role requires a minimum of 5 years of leadership experience and proficiency in English.

Qualifications

• 5+ years of leadership experience in retail or related field.
• Proficient in written and spoken English.
• Availability to work nights and weekends as required.

Responsibilities

• Lead and coach a team to improve customer interactions.
• Develop operational strategies to drive business priorities.
• Ensure a safe and inclusive environment for all team members.

Skills

Leadership

Customer Service

Team Development

Inclusive Leadership

Communication

Job description

Selection changes the language of the page/content

CA-Store Leader

Description

Lead and coach a team that identifies customers’ needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.Coach and develop leaders to create high-performing teams that deliver exceptional results.Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team.Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.Be responsible for developing the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.Analyze and use the business information required to support and execute the Apple Retail vision.Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes.Maintain and uphold Apple’s policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information.Perform other tasks as needed.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken English (sign language supported).
• Be proficient in written and spoken French for roles based in Quebec (sign language supported).
• Have 5+ years of leadership experience in retail, sales, or a related field.

Preferred Qualifications

• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Coach, train, and develop the store team to drive positive customer experiences that build loyalty and deliver measurable results.
• Lead, build, and manage multiple business groups within a fast-paced, complex, and constantly changing retail environment.
• Manage multiple strategic priorities through effective organization, planning, and prioritization.