CA-Specialist

Apple Inc.; Canada; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical and dental coverage

Retirement benefits

Discounted Apple products

Educational reimbursement

Job summary

A leading technology company is seeking a dedicated Specialist to provide unparalleled customer service. This role involves understanding customer needs, educating them about Apple products, and promoting brand loyalty. Successful candidates should demonstrate flexibility in scheduling, willingness to learn, and strong communication skills. Opportunities for bonuses, stock participation, and comprehensive benefits are available, along with a vibrant team environment that values inclusion and diversity.

Qualifications

• Availability to work a flexible schedule including nights and weekends.
• Proficient in English; French required for Quebec roles.

Responsibilities

• Deliver excellent service by understanding customer needs.
• Maintain knowledge about Apple products and services.
• Support peers by sharing knowledge and maintaining accuracy.
• Perform other tasks as needed, including customer service across store areas; foster inclusion and Apple values.

Skills

Customer service experience

Proficiency in written and spoken English

Curiosity and willingness to learn

Job description

Selection changes the language of the page/content

CA-Specialist: Full-Time, Part-Time, and Part-Time Temporary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only‑at‑Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• You should also be proficient in written and spoken French if your role is based in Quebec — English is required for the rest of Canada (sign language supported for both languages).

Preferred Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast‑paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third‑party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple Inc.’s discretionary employee stock programs. Employees are eligible for discretionary restricted stock unit award recommendations, and can purchase Apple Inc. stock at a discount if voluntarily participating in Apple Inc.’s Employee Stock Purchase Plan. Participation in Apple Inc.’s discretionary stock programs is governed by Apple Inc.’s stock plans and agreements and are not part of local employment contracts or compensation.

You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

For information about pay, if you are interested in roles located in one of our British Columbia and Ontario locations select a store and view pay information.

Note: Apple benefit and compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities. Apple is a drug‑free workplace.