C50 -Youth Support Worker ( Grid 21 ) - Full Time

Phoenix Society; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community service organization in Surrey is seeking a Youth Support Worker to connect with youth and young adults, assisting them in achieving their personal goals while ensuring their safety and well-being. The ideal candidate will have relevant experience, effective communication skills, and a passion for fostering positive relationships. Competitive hourly pay is offered.

Qualifications

• 1 year of related experience providing community social services to youth.
• Valid Class 5 driver's license with clean driver's abstract.
• Standard First Aid with CPR-C-AED certification preferred.

Responsibilities

• Build trusting relationships with youth and young adults.
• Coordinate meetings and activities for youth and young adults.
• Respond to clients' immediate needs including food and clothing.

Skills

Effective verbal and written communication

Interpersonal skills

Teaching ability

Organizational skills

Physical ability for duties

Education

Grade 12

Certificate in Community Social Service or equivalent

Tools

Community resources access

Crisis intervention techniques

Job description

Title : Youth Support Worker

Number of Positions : 3

Competition Number : C50

Location : Main Campus

Position Status : Full Time

Reports to : Program Manager

Compensation : $27.92 - $29.60

Shift Timing :

Day shift : Tuesday-Saturday, 8 : 00am-4 : 00pm

Afternoon shift : Tuesday-Saturday, 4 : 00pm-12 : 00am

Overnight shift : Tuesday-Saturday, 12 : 00am-8 : 00am

Job Summary :

The primary role of a Youth Support Worker is to build trusting, supportive professional relationships with youth andyoung adults. This role works with a multidisciplinary team to support clients to help them reach their goals andtransition to healthy, confident adults as per a pre-established plan of care. Working in the Youth & Young Adult(YAYA) Program, this role will provide youth and young adults with their basic and immediate needs, ensure theirphysical and emotional well-being and safety, support them with relapse prevention and treatment, and help themto transition back to the community when they may be ready.

Client Services :

• Welcome and orient youth / young adults accessing Phoenix services upon entry to the Program (i.e., introduceand explain services provided, facility tours, complete program orientation, etc.)
• Actively engage with and develop relationships with at-risk youth and young adults 17-24 years of age
• Coordinate youth meetings and activities, including recreation and life skills, individually and in consultation withthe primary treatment providers
• Respond to and assist with the provision of clients’ immediate needs, including food, clothing, recreationalopportunities, etc.
• Assist clients with the completion of instrumental daily activities, including household upkeep and communityparticipation
• As per pre-established care plans, work collaboratively with other staff to assist youth in attaining short andlong-term goals, strategies for meeting these goals, and an action plan for implementation, based on inputs
• provided by the MHSU team.
• Assist youth with accessing external community supports and accompany them if needed
• Respond to any medical emergencies or potential behavioral, mental health, emotional, or substance useconcerns using pre-established trauma-informed practice.
• Maintain the cleanliness and safety of the residence, including laundry as needed
• Manage youth case files, including all relevant reporting and documentation
• Attend all training and meetings as directed by your manager
• Complete room searches and room cleans upon client discharging from program
• Monitor site security and respond to safety concerns, including access to / from the residence, keeping track ofclients’ whereabouts, etc.
• Complete critical incident reports as per policy
• Other duties as required
Qualifications :
• Grade 12
• Certificate in Community Social Service or equivalent
• Recent, related experience of one year providing community social services to youth and young adults andworking with youth and young adult populations, substance use services, mental health, corrections, etc., orequivalent
• Valid Class 5 driver’s license with clean driver’s abstract
• Standard First Aid with CPR-C-AED certificate preferred
• Food Safe certificate preferred
• Non-Violent Crisis Intervention training certificate preferred
• Food Safe Certification is required

Skills & Knowledge :

Ability to communicate effectively both verbally and in writing.

Ability to deal effectively with others.

Ability to teach.

Physical ability to carry out the duties of the position.

Ability to organize work

Ability to operate related equipment.

Competencies : Approach to Work

Demonstrates initiative, flexibility, adaptability and resourcefulness

Actively seeks and incorporates feedback to inform continuous self-improvement

Sets goals, creates and implements action plans, monitors progress, and evaluates results

Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

High degree of relevant and current job knowledge and skill

Consistently produces accurate, thorough, high-quality work in a timely manner

Builds and promotes a culture of health and safety in the workplace

Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

Models independent thinking and creativity

Demonstrates effective problem-solving skills

Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action

Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

Expresses themselves clearly and professionally both verbally and in writing

Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations

Has a manner, style and presence that makes a positive impression

Listens to and considers others’ views

Personal Leadership

Models the organization’s core values of social justice, teamwork, social innovation, and strength-basedpractices

Fosters enthusiasm, energy and commitment

Takes responsibility for personal actions, performance, and health

Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

Effectively works with their colleagues to ensure organizational success

Champions positive working relationships with staff and external partners

Supports an environment of openness and champions teamwork and communication across programs

Leverages the expertise and experience of others for organizational success

Salary for this role is between$27.92 - $29.60per hour.

Closing Details :

Closing DateInternal applications will be accepted untilJuly 23, 2025, 04 : 00 pm.“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.External applicants will be reviewed after internal applicants have been reviewed and interviewed.All qualified applicants are welcome to apply.Those shortlisted will be contacted.