C18- Program Assistant (Grid 21) - Part Time

Phoenix Drug & Alcohol Recovery and Education Society; Surrey; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Program Assistant to support daily operations and ensure a safe environment for residents. This part-time role involves monitoring client behaviors, conducting wellness checks, and assisting with life skills development. The ideal candidate will possess strong interpersonal skills, a commitment to social service, and the ability to work effectively in a team. Join a mission-driven organization where your contributions will make a meaningful impact on the lives of individuals seeking recovery and support. If you are passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Grade 12 and a Certificate in Community Social Service or equivalent required.
• One year of experience working with marginalized populations preferred.

Responsibilities

• Monitor resident behaviors and ensure safety protocols are followed.
• Assist clients with life skills and promote a healthy living environment.

Skills

Problem-solving skills

Interpersonal skills

Communication skills

Analytical skills

Integrity and dependability

Education

Grade 12

Certificate in Community Social Service

Tools

Microsoft Word

Microsoft Excel

Database management systems

Standard office equipment

Job description

Job Title: Program Assistant (Grid 21)
Number of Position: 1
Competition Number: C18
Location:The Nest
Position Status: Part Time
Collective Agreement: Communities Bargaining Unit
Compensation: $27.92 - $29.60
Reports to: Program Manager, The Nest
Shift Details: Wednesday to Thursday, 04:00 pm to 12:00 am

Job Summary:

The Program Assistant supports the daily operations of Phoenix Centre and ensures that operational quality and licensing standards are always maintained. Works to ensure a safe, well-maintained, and healthy environment.

Responsibilities:

Client Services:

1. Monitor and assess resident behaviours and client movement in and out of the building.
2. Monitor curfews of residents returning to the Centre and Supportive Housing Programs.
3. Conduct random (or client-requested) basic wellness checks on clients that may require support. Overdose precaution/response. Clients are encouraged to use overdose prevention sites/designated safe use areas. Carry out duties in accordance with health and safety protocols.
4. Observe and accurately document resident behaviour utilizing concrete, factual descriptions.
5. Report behaviours to supervisory staff that pose a risk to the resident, other residents, staff, and/or the community.
6. In accordance with established care plans, assist clients with the development of life skills, healthy daily living, social activities, meeting their obligations, keeping appointments, and promoting effective social and interpersonal skills by methods such as demonstrating and modeling appropriate actions. Acting as a positive role model for all residents.
7. Engage with residents and ensure safety and expectations of the program agreement are being met.
8. Encourage awareness of interdependence of community members and the value of responsible concern for self and others.
9. Meal deliveries; a client can request delivery to their room if experiencing mobility issues/hardship. The cook will box and prepare a “to-go” style meal, and PAs deliver to their door.
10. Assist new residents with their welcome gift bag that is sourced from donations (cleaning products, towels, coffee, etc.).
11. Required to debrief with incoming shifts to ensure detailed transfer of information (e.g., concerns).
12. Support & promote a safe environment regarding relations with other staff, program participants, and community members.
13. Support & promote a safe, well-maintained building & work environment. Ask trespassers to leave property, calling the police/ambulance when needed.
14. Complete regular rounds of facility as scheduled throughout shifts.
15. Assist the manager in organizing and distributing food and clothing donations.
16. Other related duties as assigned.

Qualifications:

1. Grade 12.
2. Certificate in Community Social Service or equivalent.
3. Recent, related experience of one year working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent.
4. Satisfactory completion of a criminal records check with vulnerable sector screening is required.
5. Satisfactory completion of Tuberculosis Screening form is required.
6. Satisfactory completion of Employee Immunization Record form is required.
7. First Aid 1 and Current CPR certificate is required.

Skills & Knowledge:

1. Knowledge of Windows, Microsoft Word, Excel, and database management systems.
2. Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, and computerized building security monitoring system.
3. High level of integrity and dependability with a strong sense of urgency and results-orientation.
4. Strong problem-solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis.
5. Strong interpersonal skills and ability to communicate effectively in writing and verbally in English.
6. Demonstrated commitment to the social sector with a passion for the organization’s mission is essential.

Competencies:

1. Demonstrates initiative, flexibility, adaptability, and resourcefulness.
2. Actively seeks and incorporates feedback to inform continuous self-improvement.
3. Sets goals, creates and implements action plans, monitors progress, and evaluates results.
4. Adeptly manages competing tasks and uses time efficiently and effectively.

Salary for this role is between $27.92 - $29.60 per hour.

Closing Details:

Closing Date: Internal applications will be accepted until 11 February, 2025 at 5:00 pm.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.