Bylaw & Licensing Assistant

City of Port Moody; Port Moody; On-site; CAD 55,000 - 59,000; Full time

Benefits offered by this job

Hybrid work options

Benefits package

Job summary

City of Port Moody is seeking a Bylaw & Licensing Assistant to support licensing operations, respond to public enquiries, and provide front line customer service for Community Development.

The position includes administrative support, coverage for Planning and Building Assistants, and collaboration with Economic Development, with a potential hybrid work arrangement.

Qualifications

• Completion of Grade 12 required.
• Minimum one year in a municipal or bylaw environment.
• Experience with customer service at a service counter.
• Knowledge of municipal bylaws and planning procedures.
• Ability to handle cash and process payments.
• Strong documentation and record-keeping skills.

Responsibilities

• Serve as main licensing contact and process licences and renewals.
• Handle cash, POS payments, and e-transfers.
• Maintain business directory and assist with web edits.
• Process permits and support special event licensing.
• Assist with data collection for annual licensing reports.
• Provide front line customer service at counter, phone and email.

Skills

Customer service

Cash handling

Communication skills

Office software

Research abilities

Conflict resolution (asset)

Municipal bylaws knowledge (asset)

Record keeping

Education

Completion of Grade 12

Tools

Microsoft Word

Excel

Outlook

Tempest (Municipal RM system)

Job description

Bylaw & Licensing Assistant

Job order - J0826-0322 - Regular Full-Time

Category Planning

City Port Moody, British Columbia, Canada

Salary Range: $39.67 - $42.71/Hour

Closing Date: September 7, 2026

Job Description The City of Port Moody has a regular, full-time opportunity for a Bylaw & Licensing Assistant to join our team! The Bylaw & Licensing Assistant oversees licensing operations, supports Bylaw functions, and provides front line customer service for Community Development by responding to public enquiries and requests at the service counter and through phone, email, and other means. This position also provides general administrative assistance to the department, coverage for the Planning and Building Assistants, and supports economic development.

Responsibilities:

• Serves as the main point of contact for licensing and responds to customer requests and processes business, mobile food truck, dog, secondary suite and residential rental unit licence applications, renewals and reminders;


• Processes and administers Sidewalk Use Permits and Sounds Level Exemptions;


• Compiles licensing data for annual reporting and conducts research in support of economic development and other department needs;


• Maintains the business directory, supports edits of relevant web pages, and provides myPortMoody registration assistance;


• Coordinates and supports special event permitting and licensing


• Coordinates the Municipal Ticketing program and related document preparation and data entry;


• Handles cash and processes payments through point-of-sale, cash, and e-transfers; and


• Provides general administrative support to the Bylaw division and coverage and assistance for other Community Development divisions as required.

BasicQualifications:

• Completion of Grade 12;


• Minimum one year of related experience in a municipal or bylaw enforcement environment;


• Completion of a conflict resolution course would be an asset;


• Bylaw Level I would be an asset;


• Knowledge of the applicable municipal bylaws, regulations and planning procedures;


• Knowledge of the practices and procedures of other departments (Building, Engineering and Planning);


• Computer and software skills, including Microsoft Word, Excel, and Outlook;


• Experience with Tempest, a Municipal record management system;


• Research experience;


• Cash handling experience;


• Ability to create informational materials;


• Ability to deal with challenging customer situations;


• Ability to work under pressure and timelines;


• Excellent customer service and communication skills; and


• Excellent documentation, record keeping and filing skills.

Please note that employment with The City of Port Moody is subject to the receipt of a satisfactory police information check, as well as a satisfactory driver's abstract.

The City of Port Moody strives to be an employer of choice, and offers an excellent benefits package as well as professional development opportunities and, for some positions, hybrid work opportunities.