Butler Manager

Accor Hotels; Victoria; On-site; CAD 60,000 - 90,000; Full time

Job summary

A prestigious hotel seeks a Butler Manager to lead a talented team, ensuring world-class service. Responsibilities include staff management, training initiatives, and guest relations, with a focus on high hospitality standards. Ideal candidates will have substantial luxury experience and a passion for excellence.

Benefits

Exclusive Heartist Benefits

Learning programs by Academy Accor

Qualifications

• 5 years experience in luxury hospitality with 2 years in a managerial role.
• Fluency in English; knowledge of additional languages is a significant asset.
• Extensive knowledge of high-end hospitality etiquette and protocols.

Responsibilities

• Oversee and manage the butler team, ensuring high standards of service.
• Develop and implement training programs for butler staff.
• Personally attend to VIP guests and handle special requests.

Skills

Interpersonal skills

Leadership

Problem-solving

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Job description

Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

Job Description

We are seeking an exceptional Butler Manager to join our prestigious hotel in Udaipur, India. As the Butler Manager, you will lead a team of highly skilled butlers, ensuring the delivery of world-class service to our discerning guests. This role requires a consummate professional with a keen eye for detail and a passion for exceeding customer expectations.

• Oversee and manage the butler team, ensuring the highest standards of service are consistently met
• Develop and implement training programs to enhance the skills and knowledge of the butler staff
• Coordinate with other departments to ensure seamless guest experiences
• Personally attend to VIP guests and handle special requests
• Manage butler schedules and assignments to optimize service delivery
• Conduct regular performance evaluations and provide constructive feedback to team members
• Ensure compliance with all safety and emergency procedures
• Maintain accurate records of guest preferences and special requirements
• Implement innovative service initiatives to enhance guest satisfaction
• Monitor and manage inventory of butler supplies and equipment
• Act as a liaison between guests and other hotel departments to resolve any issues promptly
• Uphold the hotel's standards of etiquette, grooming, and professional conduct

• Create "magic" moments for guests by anticipating their needs and delivering proactive, personalized service

Qualifications

• Bachelor's degree in Hospitality Management or related field; degree from a School for Tourism & Hotel Management preferred
• Minimum of 5 years of experience in luxury hospitality, with at least 2 years in a managerial role
• Proven track record of managing and mentoring a team of butlers
• Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, staff, and management
• Fluency in English; knowledge of additional languages is a significant asset
• Extensive knowledge of high-end hospitality etiquette and protocols
• Strong leadership skills with the ability to motivate and inspire team members
• Excellent problem-solving abilities and decision-making skills
• Proficiency in Microsoft Office suite and property management systems
• Ability to work efficiently in a fast-paced, dynamic environment
• Flexibility to work varied hours, including nights, weekends, and holidays
• Physical stamina to stand for extended periods and move around the property
• Impeccable grooming and professional presentation
• Familiarity with local culture and customs of Udaipur and surrounding regions
• Knowledge of first aid and emergency procedures
• Ability to maintain confidentiality and handle sensitive information with discretion

Additional Information

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.