Business Technology Solution Specialist, Customer Engagement

AbbVie Inc; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading pharmaceutical company in Montreal seeks a BTS Specialist to maximize IT product value. Responsibilities include defining product vision, engaging stakeholders, and managing the product backlog. Candidates should have at least 3-5 years in a Product Owner role, strong project management skills, and a degree in IT or related fields, along with fluent English communication.

Qualifications

• 3-5 years in a technology Product Owner role.
• Strong project management skills with complex technology projects.
• Experience with business processes in a pharmaceutical environment.

Responsibilities

• Execute product vision and strategy aligned with business objectives.
• Maintain product roadmap with planned features and improvements.
• Engage with stakeholders to gather requirements.

Skills

Project management

Stakeholder engagement

Analytical skills

Communication skills

Education

Bachelor’s degree in Information Technology or related field

Certifications like CSPO or PSPO

Job description

Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada.

When choosing your career path, choose to be remarkable.

AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, vision care, virology, women’s health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.

Come to work each day with an inclusive and collaborative business technology team. As a BTS Specialist, Customer Engagement in AbbVie Business Technology Solutions (BTS), you’ll be responsible for maximizing the value of IT products within a specific region by ensuring they meet business needs and align with strategic goals. This role involves working closely with stakeholders, development teams, and other product owners to deliver high-quality solutions.

In this role, you’ll be responsible for:

• Help execute on a clear product vision and strategy that aligns with the region’s business objectives and overall company goals.
• Maintain a product roadmap that outlines the planned features, improvements, and timelines.
• Ensure effective communication between stakeholders and the development team, facilitating discussions and feedback loops.
• Create, maintain, and prioritize the product backlog, ensuring that it reflects the most valuable features and improvements for the business.
• Engage with Stakeholders: Work closely with affiliates, end users, and other stakeholders to understand their needs, gather requirements, and prioritize features.
• Participate in sprint planning sessions to help define goals and ensure the team understands the requirements and priorities.
• Gather feedback from users and stakeholders, and incorporate it into the product backlog for continuous improvement.
• Track key performance indicators (KPIs) to measure the success and impact of the product.
• Provide regular updates and reports to regional and global leadership on product performance, progress, and any issues or risks.
• Coordinate and deliver training programs to ensure users understand and can effectively use the product.
• Conduct market and user research to identify new opportunities, trends, and best practices that can enhance the product.
• Foster a culture of continuous improvement by regularly evaluating product performance and implementing changes to improve functionality, user experience, and business value.
• Oversee support processes to address user issues and ensure high levels of user satisfaction.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Follow Best Practices and identify process improvements.
• Ensure the delivery of technology solutions in accordance with the organization's strategic goals and objectives.
• Define business requirements, translate requirements into appropriate technology solutions.
• Manage the project lifecycle from initiation to closure, ensuring projects are delivered on time, within budget, and to quality standards.
• Identify, manage, and escalate project risks and issues as necessary.
• Communicate project progress to stakeholders and provide semi-monthly status reports for active technology deployment projects. Assist in client training and document project issues and risks.
• Manage relationships with affiliate and capability tower leaders, technology partners, and vendors, ensuring service levels are met.

Experience that makes you a strong candidate for this role:

• Minimum of 3-5 years in a technology Product Owner role.
• Strong project management skills, with experience managing complex technology projects.
• Bachelor’s degree in Information Technology, Business Administration, or related field. Certifications like CSPO or PSPO are beneficial.
• Excellent communication and interpersonal skills, with ability to build stakeholder relationships.
• Experience in business engagement, translating needs into technical solutions, and working with remote and global teams in a matrix environment.
• Leadership, decision-making skills, and strong analytical and problem-solving abilities.
• Understanding of IT systems, software development, and emerging technologies relevant to the product.

Knowledge / Education Required:

• Bachelor’s degree in computer science, IT, or related field.
• Knowledge of industry standards for technology delivery and operations.
• Experience with business processes and systems in the pharmaceutical environment, including applications in Sales, Marketing, Internet, Mobile, and Business Intelligence.

AbbVie strives to provide a French working environment for its employees in Quebec. However, an advanced knowledge of English / Fluency in English is an essential requirement due to interactions with non-Quebec English-speaking employees, clients, and regions.

AbbVie is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities, and visible minorities to apply.