Business Technology Analyst

Staff - Non Union

Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level C Job Title Business Technology Analyst Department Business Technology | Finance and IT | UBC Sauder School of Business Compensation Range $6,747.50 - $9,701.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date April 27, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job Summary

UBC Sauder School of Business is one of the world’s leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.

The UBC Sauder’s Business Technology Management Office (BTMO) is creating smart, sustainable business solutions by working closely with teams across the business school, helping UBC Sauder achieve its strategic objectives by implementing technology-driven solutions that make business processes more efficient, support better decision-making, and improve overall operations.

Working directly with business users and stakeholders, the Business Technology Analyst assesses business needs to align business initiatives with information technology solutions. The Business Technology Analyst provides expertise in the areas of business requirements elicitation, business process mapping, product research and evaluation, system implementation, testing, training, and documentation to deliver technology solutions for the UBC Sauder School of Business and integrating with the UBC ecosystem. The Business Technology Analyst also provides support to the business units and training/documentation on these technology solutions. Projects may have a medium to high degree of complexity, influence, and impact as solutions may be designed for multiple business units within UBC Sauder.

Organizational Status
The Business Technology Analyst reports to the Associate Director, Business Technology at UBC Sauder. Works with a project team typically made up of a project manager, a business lead, business representatives, technology representatives, and/or vendors. Collaborates with business users and stakeholders, including employees and faculty members from UBC Sauder and other UBC entities.

Work Performed

• Assesses client needs utilizing a structured requirements process (eliciting, analyzing, documenting, and managing changes) to identify business priorities and recommends options and technical solutions.

• Identifies, elicits, and documents business requirements, defines business rules and communicates requirements for the implementation of business solutions.

• Performs market research of vendors and products, assesses and evaluates options.

• Communicates with stakeholders of varying technical ability and subject matter expertise.

• Facilitates planning sessions to implement integrated business process improvements and documents discussion and agreements.

• Provides support in the development of policies and procedures.

• Analyzes metrics to measure for client satisfaction.

• Provides input to feasibility studies for standard development projects and enhancements.

• Provides technical guidance to less-experienced individuals.

• Prepares business and functional requirements.

• Provides support to the quality assurance efforts of projects.

• Provides support to the identification of project risks and mitigation strategies.

• Develops user test cases and validates test results during user acceptance testing stage. Typically performs functional testing.

• May prepare project status reports and communicate status to key stakeholders.

• Provides initial support, investigation, and resolution to UBC Sauder systems and applications, and escalate to the appropriate parties when needed.

• Ensures solutions are in alignment with the business needs of UBC Sauder and complies with UBC IT and UBC policies, as well as legislation and compliance requirements on security, privacy, and accessibility.

• Provides end user training and procedural manuals.

• Builds and maintains good working relationships with project teams, UBC Sauder stakeholders, UBC IT, and vendors.

• Performs other related duties as required.

Consequence of Error/Judgement
The UBC Sauder Business Technology Management Office oversees the business technology budget and solutions to the school. This role may validate the work of other Business Technology Analysts, UBC IT employees, or vendor on a project. Poor planning, analysis, and judgement could have a detrimental effect and adversely impact the university community, affecting the quality of service to students, faculty and employees. Unreliable systems will result in loss of productivity and revenue. Failure to meet contractual obligations for performance and availability will damage the reputation of UBC Sauder and/or UBC.

Supervision Received
Works under the general direction of the Associate Director, Business Technology, and direction of a project manager on assigned projects in the UBC Sauder School of Business. Must be able to work independently under minimal supervision, or collaboratively in a project team environment under a project manager.

Supervision Given
Provides guidance and education to project team members who are new to working on a project. May review work of other Business Technology Analysts, UBC IT employees, and vendor on a project.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of three years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications

• Experience with business requirements elicitation, business process mapping, business application and system support.

• Proven knowledge and continuous learning of business analysis discipline and best practices. Working knowledge of project management, quality assurance disciplines and best practices; and software development methodologies.

• Demonstrated experience in producing BRDs, use cases, user stories, BPMs.

• Proven working knowledge and experience with Salesforce. Salesforce Certified Administrator credential is an asset.

• Working knowledge of Drupal, Tableau, identity and access management, data integrations and conversions, payment solutions, marketing automation and event management or equivalent higher education supporting technologies is an asset.

• Knowledge of business process re-engineering / improvement.

• Good understanding of key trends and players in the IT industry and higher-education sector.

• Ability to work effectively independently and in a team environment.

• Experience in a higher education environment is an asset.

• Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes.

• Openly encourages other team members to voice their ideas and concerns.

• Shows respect for differences and diversity, and disagrees without personalizing issues.

• Utilizes strengths of team members to achieve optimal performance.