Business Technology Analyst

goeasy; Pickering; On-site; CAD 75,000 - 95,000; Full time

Job summary

goeasy is seeking a Business Technology Analyst to join our growing team in Pickering. In this role, you will gather and communicate technical requirements to support platform management, ensuring alignment with our business objectives. The position offers a dynamic work environment, comprehensive benefits, and the opportunity to make a real impact.

Benefits

RRSP match and Employee Share Purchase Plan

Employee discounts on furniture, electronics, appliances

24/7 healthcare with Virtual Doctor Appointments

Customizable benefits package

Paid birthday off

Qualifications

• 3+ years of experience in a business analyst or platform operations role.
• Strong understanding of enterprise platforms such as CRM, ERP.
• Knowledge of Constellation Financial Software is a plus.

Responsibilities

• Act as a liaison between internal stakeholders and external partners.
• Translate business requirements into actionable technical specifications.
• Monitor platform performance metrics and identify areas for improvement.

Skills

Communication

Problem-Solving

Analytical Skills

Education

Bachelor’s degree in Information Technology

Business Administration

Tools

ITSM tools

Job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy ! At goeasy , our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures , Canada’s Top Growing Companies , and the TSX30 , highlighting us as one of the top performers on the TSX. We’re also honored to be named a Greater Toronto Top Employer and recognized by Great Place to Work as having the Best Workplaces for Women , and having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies . These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome , easyfinancial , and LendCare .

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID ! Along with paid vacation andpersonal days.
• For complete picture of total rewards please click here

We are seeking a detail-oriented and technically proficientBusiness Technology Analystto support the management of our core platforms. In this role, you will act as a liaison between internal stakeholders and external partner organizations responsible for platform delivery and maintenance. You will be responsible for gathering, documenting, and communicating technical requirements, ensuring alignment with business objectives and operational standards.

Day in the life of a Business Technology Analyst:

• Collaborate with internal business and technology teams to understand platform needs, pain points, and enhancement opportunities.
• Translate business requirements into clear, actionable technical specifications for external platform partners.
• Serve as the primary point of contact for external vendors regarding platform functionality, performance, and change requests.
• Monitor platform performance metrics and operational KPIs, identifying areas for improvement or optimization.
• Support incident and problem management processes by coordinating with external partners to resolve issues efficiently.
• Participate in platform governance, ensuring compliance with security, data privacy, and operational standards.
• Maintain detailed documentation of platform configurations, integrations, and change history.
• Facilitate regular reviews with external partners to track progress, manage SLAs, and ensure accountability.
• Assist with developing, executing and maintaining high quality assurance standards around testing for projects, configuration changes and/or system enhancements.
• Act as a subject matter expert on project scoping and/or resolving complex issues or providing viable solutions to identified opportunities.
• Assist in the planning and execution of platform upgrades, migrations, change requests, and new feature rollouts.

What we are looking for :

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 3+ years of experience in a business analyst or platform operations role.
• Strong understanding of enterprise platforms (e.g., CRM, ERP, cloud-based systems) and their operational lifecycle.
• Knowledge of Constellation Financial Software’s Asset and Edge platforms is a plus.
• Experience working with external vendors or managed service providers.
• Proficiency in documenting technical requirements, workflows, and integration points.
• Familiarity with ITSM tools (e.g., Jira, ServiceNow) and Agile methodologies.
• Excellent communication and stakeholder management skills.
• Experience with platform monitoring tools and performance dashboards.
• Knowledge of data governance, compliance, and security best practices.
• Certification in Business Analysis (CBAP, CCBA) or ITIL is a plus.
• Experience working in a regulated finance environment.
• Strong analytical, problem-solving and organizational abilities.
• Creative thinker with strong organizational skills and the ability to work in an ambiguous, fast-paced environment and manage multiple deadlines and priorities.
• Able to pass background checks (criminal, employment, and credit).
• Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.

Diversity, Inclusion, and Equal Opportunity Employment :

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.