Business Systems Technical Analyst

Socket.dev; Surrey; On-site; CAD 85,000 - 120,000; Full time

Job summary

Socket.dev is seeking a Business Systems Technical Analyst to support, enhance, and integrate core enterprise applications across ERP and WMS environments. The role bridges business needs with technical teams, ensuring reliable, scalable systems and strong data quality.

The candidate will leverage SQL development skills, experience with ERP/WMS, and a solid understanding of API integrations and data technologies to deliver solutions and drive process improvements.

Qualifications

• Bachelor's degree or equivalent in IT/CS/IS/Engineering.
• 5+ years of experience supporting enterprise business applications.
• 3+ years of SQL development and database administration experience.
• Experience with ERP and Warehouse Management Systems (WMS).
• Experience designing, troubleshooting, or supporting system integrations and APIs.

Responsibilities

• Provide day-to-day support for ERP, WMS, and related enterprise applications.
• Develop, optimize, and maintain SQL queries, stored procedures, views, and scripts.
• Assist with API design, testing, troubleshooting, and documentation.
• Support projects, upgrades, testing, and deployment activities.

Skills

Analytical thinking

Stakeholder communication

Problem solving

Multitasking

Team player

Education

Bachelor's degree in IT / CS / IS / Engineering

Tools

SSMS

SQL Server

Job description

The Business Systems Technical Analyst is responsible for supporting, enhancing, and integrating core enterprise applications across the organization, including ERP, WMS, manufacturing, reporting, and integration platforms.

This role serves as the technical bridge between business stakeholders, software vendors, and technology teams to ensure business systems are reliable, scalable, and aligned with operational requirements.

The successful candidate will possess strong SQL development skills, experience working with ERP and warehouse management solutions, and a solid understanding of application integrations, APIs, and database technologies. This role is highly hands-on and requires both troubleshooting and solution delivery capabilities.

Key Responsibilities:

Business Systems Support & Enhancement

• Provide day-to-day support for ERP, WMS, and related enterprise applications.
• Investigate and resolve application issues, data discrepancies, and process exceptions.
• Analyze business requirements and translate them into technical solutions.
• Work with business users to identify opportunities for process improvement and automation.
• Coordinate with software vendors and implementation partners on support and enhancement initiatives.

Database & SQL Development

• Develop, optimize, and maintain SQL queries, stored procedures, views, and scripts.
• Support data extraction, transformation, validation, and reporting requirements.
• Analyze application data structures and troubleshoot database-related issues.
• Ensure data quality, integrity, and performance across business systems.

Application Integration

• Support and enhance integrations between ERP, WMS, transportation, manufacturing, and third-party systems.
• Assist with API design, testing, troubleshooting, and documentation.
• Monitor integration performance and resolve data synchronization issues.
  Participate in the design and implementation of new system integrations.
• Systems Analysis & Solution Design
• Gather business and technical requirements from stakeholders.
• Document current and future state processes.
• Develop functional and technical specifications.
• Participate in solution architecture discussions and system design reviews.

Project Delivery

• Support business systems projects, upgrades, and implementations.
• Participate in testing activities including system, integration, UAT, and regression testing.
• Assist with change management, training, and deployment activities.
• Provide technical expertise during ERP and application modernization initiatives.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or equivalent experience.

Experience

• 5+ years of experience supporting enterprise business applications.
• 3+ years of SQL development and database administration experience.
• Experience working with ERP systems in a business or manufacturing environment.
• Experience supporting Warehouse Management Systems (WMS).
• Experience designing, troubleshooting, or supporting system integrations and APIs.
• Hands-on experience with Microsoft SQL Server environments.

Essential Technical Skills

• Database & Development

Advanced SQL development

• T-SQL
• Stored Procedures
• Views and Functions
• SQL Server Management Studio (SSMS)
• Database troubleshooting and performance tuning
• Data analysis and validation

Enterprise Applications

• ERP systems support and configuration
• WMS solution support
• Business process analysis
• Application troubleshooting

Integration Technologies

• REST APIs
• Web Services
• JSON/XML
• Application integrations
• Data mapping and transformation
• Integration troubleshooting

Reporting & Data

• SQL-based reporting
• Data validation
• Root cause analysis
• Reporting support

Preferred Qualifications

• ERP migration or transformation project experience.
• Manufacturing industry experience.
• Experience with SYSPRO ERP.
• Experience with TransLution WMS/Supply Chain solutions.
• Experience with middleware or integration platforms (Boomi, MuleSoft, Azure Integration Services, etc.).
• Experience supporting transportation, logistics, or supply chain systems.
• Familiarity with Power BI and SSRS reporting environments.
• Experience working within Agile project delivery frameworks.

Competencies

• Strong analytical and problem-solving skills.
• Ability to troubleshoot complex technical issues.
• Excellent stakeholder management and communication skills.
• Ability to translate business requirements into technical solutions.
• Strong documentation and process analysis capabilities.
• Self-starter with the ability to manage multiple priorities.
• Collaborative team player with customer-focused mindset.