Business Systems Support Analyst

Micromine; Vancouver; On-site; CAD 75,000 - 90,000; Full time

Job summary

A multinational technology company in the mining sector is seeking a Business System Support Analyst for their Vancouver office. The successful candidate will ensure efficient use of Oracle NetSuite, providing training and support to enhance productivity across the organization. Candidates should possess strong technical support experience, particularly with Oracle NetSuite, and excellent communication skills. The position offers a competitive salary of CAD 75k to 90k, along with flexible working arrangements, generous vacation policies, and opportunities for professional development.

Benefits

Extended health benefits

4 weeks paid vacation

2 weeks paid personal leave

RRSP matching

Professional development opportunities

Qualifications

• Proven background in technical support/help desk roles.
• Experience providing training and resolving technical issues.
• Professional fluency in English; Spanish is a bonus.

Responsibilities

• Provide support for internal Oracle NetSuite users.
• Document support issues in the management database.
• Conduct training for in-house staff.

Skills

Technical support

Troubleshooting

Communication skills

Problem-solving

Critical thinking

Education

Diploma in Information Technology or Computer Science

Tools

Oracle NetSuite

SAP

Zendesk

Freshdesk

PowerBI

Jira

Asana

Job description

Business System Support Analyst

About Us

Founded over 36 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 mine sites and 3,000 projects.

What We Offer

An established multinational business, that is growing fast, with great benefits:

• A base salary range of $75k - 90k CAD, dependent on candidate experience
• Extended health benefits, including allowances for family and wellness expenses
• 4 weeks paid Vacation and 2 weeks paid Personal Leave (i.e. Sick / Carer's Leave)
• RRSP matching
• Hybrid working arrangements to balance work and home life
• Opportunities for professional development and progression
• A team first culture and the chance to work within the mining technology industry

About The Opportunity

As the Business System Support Analyst in our Americas region based in Vancouver, you will be essential in ensuring the efficiency and effectiveness of our internal Oracle NetSuite users. By providing excellent support and training, you will minimise downtime and enhance productivity across the organisation.

Reporting to the Head of Business Applications, your key responsibilities will include:

• Providing telephone, email, and face-to-face support for internal Oracle NetSuite users.
• Documenting all support issues in the company support management database.
• Leveraging your understanding of business processes and expertise in Oracle NetSuite and software development to effectively triage and resolve all level 1 and level 2 support cases.
• Escalating level 3 and above issues, enhancement requests, bugs, and development issues to the Project Team for resolution.
• Participating in internal User Acceptance Testing (UAT) of new NetSuite features and versions.
• Delivering systems training both online and face-to-face to in-house staff.
• Developing and maintaining knowledge base articles.

About You

You are a proactive and detail-oriented professional with a proven background in technical support/ help desk roles. You have experience working directly with end-users to provide effective training and resolve technical issues efficiently. You possess excellent communication skills and a strong ability to troubleshoot and think critically.

Other key skills, experience, and qualifications:

• A Diploma in Information Technology, Computer Science or related
• Experience with and advanced knowledge of Oracle NetSuite (CRM, Advanced Revenue Recognition, Suite Development Framework etc) – functional customization experience preferred
• Recent experience with business solutions such as SAP, Zendesk, Freshdesk, PowerBI etc
• Hands-on experience with TypeScript and JavaScript
• Proficiency in using issue tracking solutions like Jira, Zendesk, or Asana.
• Strong business acumen with exposure to lead-to-cash processes and an understanding of the Software Development Life Cycle (SDLC).
• Excellent problem-solving skills and the ability to work under pressure.
• Strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
• Ability to manage and prioritise support requests from a global user base.
• Professional fluency in English required, fluency in Spanish is a bonus.

Next Steps

Ready to join the Micromine team? Apply now or visit www.micromine.com to learn more.