Business Systems Lead

Archmill House; Hamilton; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Group RRSP matching

Paid holidays & vacation

Training & development

Employee assistance program

Extended travel policy

In-office bistro

Social events

Job summary

Archmill House Inc. is seeking a Business Systems Lead to manage, optimize, and continuously improve our core business systems, with a focus on Microsoft Dynamics 365 Business Central.

You will work hands-on with system configurations, data integrity, automations, and integrations to support growth and efficiency. Responsibilities include leading BC upgrades, partnering with multiple departments, and developing dashboards to guide strategic decisions.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• Minimum of five (5) years of progressive systems experience.
• Experience with Microsoft Dynamics 365 Business Central is required.
• Experience with IT hardware, help desk, and ticketing support functions.
• Excellent analytical and problem-solving skills; able to interpret data and provide insights.

Responsibilities

• Own the day-to-day administration of Microsoft Dynamics 365 Business Central.
• Serve as the primary internal expert for Business Central and related workflows.
• Lead upgrades, patches, testing, integrations, and deployments.
• Develop dashboards and reporting tools for operational and management decision-making.
• Identify automation opportunities and drive process improvements across IT and business systems.

Skills

Dynamics 365 BC

Business analysis

Leadership

IT help desk

Education

Bachelor's degree in IT/CS

Tools

Microsoft 365

Job description

Position Summary

For over 40 years, Archmill House Inc. has been a trusted leader in the creation of high-end millwork and premium store fixtures across North America. Our legacy is built on delivering exceptional craftsmanship, innovative solutions, and unwavering commitment to quality. This dedication has allowed us to become a preferred partner for a wide range of commercial and retail sectors.

At Archmill House, we take pride in our ability to evolve with the industry while maintaining our commitment to precision, efficiency, and client satisfaction. Our latest innovation, the Rapid Re-Image program, exemplifies this commitment. This cutting-edge restaurant remodeling solution is designed to meet the unique demands of Quick Service Restaurants, offering swift, flawless transformations that minimize disruption and maximize return on investment.

By integrating our expertise in millwork with the Rapid Re-Image program, Archmill House not only delivers superior renovations but also reinforces our reputation for excellence. We understand the importance of minimizing downtime, enhancing operational efficiency, and ensuring that every project we undertake reflects the high standards that have defined our brand for decades. With a robust presence across Canada and the United States, we continue to set the benchmark for quality and innovation in the industry.

Position Summary

The Business Systems Lead is responsible for the effective operation, administration, optimization, and continuous improvement of the organization's core business systems, with a primary focus on Microsoft Dynamics 365 Business Central. This is a hands-on role responsible for ensuring that business systems, integrations, data, automation, and IT infrastructure effectively support the organization's operational needs. The Business Systems Lead will work closely with business leaders and end users to understand requirements, resolve issues, improve processes, and implement technology solutions that increase efficiency, accuracy, and scalability. The successful candidate will be both strategic and hands-on, with the technical capability to administer systems directly while also identifying opportunities to improve processes, automate work, strengthen controls, and support future growth.

This posting is for an existing vacancy.

Anticipated Compensation Range: $80,000 - $100,000 per year*

• The anticipated compensation range for this position is provided as a guideline. Final compensation will be determined based on the successful candidate's skills, experience, qualifications, and market considerations, and may vary above or below the stated range.

Key Responsibilities

ERP & Business Systems:

• Own the day-to-day administration of Microsoft Dynamics 365 Business Central, including configuration, user administration, permissions, workflows, master data, reporting, troubleshooting, and ongoing optimization.
• Serve as the primary internal point of contact and subject matter expert for Business Central.
• Action Business Central upgrades, patches, testing, configuration changes, integrations, and deployments.
• Ensure Business Central workflows, data structures, permissions, and reporting support operational requirements across departments.
• Partner with Finance, Operations, Sales, Project Management, and other stakeholders to identify system requirements and improve business processes.
• Identify process gaps and implement Business Central enhancements that improve efficiency, accuracy, controls, and visibility.
• Lead or support Business Central implementation projects, module deployments, integrations, and process redesign initiatives.
• Manage the integration of Business Central with other business applications and systems, ensuring reliable data flow and system performance.
• Evaluate and implement new business systems and applications that support organizational growth and operational requirements.
• Maintain appropriate system documentation, including configurations, integrations, processes, and procedures.
• Work with key stakeholders to improve data quality, accessibility, and utilization for operational and management decision-making.
• Develop dashboards and reporting tools that support operational and management decision-making.

Automation & Process Improvement:

• Identify business processes that can benefit from automation, workflow optimization, or AI-enabled solutions.
• Lead automation initiatives using available technologies, workflow tools, Microsoft 365 capabilities, Business Central functionality, and other appropriate platforms.
• Develop practical use cases and guidelines for responsible AI adoption across the organization.
• Identify opportunities to eliminate manual processes, reduce duplication, improve data accuracy, and increase team productivity.
• Measure and report on productivity improvements and business outcomes resulting from automation and technology initiatives.

IT Infrastructure & Operations:

• Lead the organization's IT environment, including support for endpoints, hardware, software, user accounts, Microsoft 365, cloud platforms, and security tools.
• Oversee help desk and ticketing operations, ensuring timely resolution, appropriate escalation, and effective user support.
• Oversee the technology vendors, service providers, procurement, licensing, and budgets.
• Evaluate technology solutions based on business requirements, cost, security, scalability, and ROI.
• Provide training, guidance, and support to improve adoption and effective use of business systems.

Security & Governance:

• Maintain technology security policies, access controls, cybersecurity practices, and data governance.
• Ensure appropriate security, compliance, and protection of business systems and data.
• Monitor technology risks and implement appropriate mitigation measures.
• Maintain and test backup, disaster recovery, and business continuity procedures.

Operational Excellence:

• Provide direction, mentorship, and performance feedback to team members, fostering a culture of collaboration, innovation, and continuous improvement.
• Lead by example, demonstrating a strong work ethic, integrity, and professionalism in all interactions with team members and stakeholders.
• Promote a positive and inclusive work environment, encouraging open communication, creativity, and accountability among team members.
• Other systems responsibilities as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• Minimum of five (5) years of experience of progressive systems experience.
• Experience working with Microsoft Dynamics 365 Business Central is required.
• Experience with IT hardware, help desk, and ticketing support functions.
• Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Ability to prioritize tasks, manage multiple deadlines, and work effectively in a fast-paced environment.
• Demonstrated leadership abilities and a proactive approach to driving process improvements and organizational change.

WORK CONDITIONS

• In-person-first workplace - approximately 1-2 days/week remote, based on role requirements.
• Required to remain in a stationary position at a desk for extended periods.
• Required to wear appropriate PPE while visiting company jobsites/manufacturing facilities.

CHARACTERISTICS TO SUCCEED

At Archmill House Inc., we are seeking Ideal Team Players who are Humble, Hungry and Smart (as referenced by Patrick Lencioni in his book, The Ideal Team Player).

• Humble – Who shares the credit and success with team members
• Hungry – Who is always looking for more responsibilities and learnings
• Smart – Who is emotionally intelligent and has good judgement

We pursue individuals who have an “All In” attitude. "All In" means showing unwavering commitment, embracing teamwork, and going above and beyond to drive success for our company, our colleagues, and our clients.

WHY YOU WILL LOVE WORKING WITH US

• Competitive Salary
• Flexible Benefits - Health & Wellness Spending Account
• Group RSP Matching
• Paid Holidays & Vacation
• Paid Sick/Family Emergency Days
• Training & Professional Development Opportunities
• Employee Assistance Program
• Extended Travel Policy
• Perkopolis Account
• In-Office Bistro with Snacks & Refreshments
• Frequent Social Committee Events

OUR COMMITMENT TO EQUITY & INCLUSION

Archmill House Inc. is committed to fostering an inclusive and accessible work environment where all employees feel respected and have the opportunity to succeed. If you are contacted to arrange for an interview, please advise us If you require an accommodation and we will work with you to ensure your needs are met. We encourage applicants from all backgrounds to apply, and we are committed to providing a fair and accessible application process for everyone.