Business Systems Expert

Scotiabank; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Scotiabank seeks a Business Systems Expert to enhance the Contact Center platform. In this full-time role, you’ll lead analysis sessions, mentor junior members, and collaborate with various teams in a hybrid work setting. Join a dynamic team and contribute to innovative solutions and a diverse workplace culture.

Benefits

Competitive rewards package including bonuses

Flexible work arrangements

Commitment to diversity and inclusion

Qualifications

• Mid-Senior level experience in Business Systems.
• Ability to facilitate team consensus.
• Experience in Information Technology and Banking industries.

Responsibilities

• Participate and lead discovery sessions for impact analysis.
• Identify functions requiring changes and participate in estimation ceremonies.
• Collaborate with Product Owners and update user stories.

Skills

Impact Analysis

Collaboration

Mentoring

Job description

Join to apply for the Business Systems Expert role at Scotiabank.

Requisition ID: 228619

Join a purpose-driven, results-oriented team within an inclusive, high-performing culture.

Responsibilities

As Sr Business System's Expert of the CCP (Contact Center Platform) Intake Team, your activities will include:

• CCP Consultant: Participate in and lead discovery sessions on impact analysis for planned changes to the Contact Center platform.
• Estimation: Identify functions and flows requiring changes, assess the impact, and estimate work effort. Participate in estimation ceremonies to facilitate team consensus.
• Execution Roadmap: Provide insights into work effort for creating and refining user stories for Epics, and coordinate with other teams on cross-team deliverables.
• Design: Collaborate with Product Owners and the Intake LSA to understand design details, and update or create user stories for review and refinement.
• Guide Development & Test Execution: Clarify questions with developers and testers, oversee test observations, and assist in issue resolution.
• Team Mentor: Support the growth of junior team members.

What’s In It For You

• Opportunity to work with industry leaders from top technology companies.
• Innovative, inclusive, and collaborative environment fostering continuous learning.
• Commitment to diversity, equity, and inclusion, including bias and anti-racism training.
• Flexible work arrangements, primarily remote, with in-person collaboration when needed.
• Competitive rewards package including bonuses, pension, employee share plans, benefits, and banking privileges.

Location

Canada: Ontario: Scarborough

Additional Details

Position: Mid-Senior level, Full-time, in the Information Technology and Banking industries.

Note: The job posting indicates it is active, with recent listings and no explicit expiration statement.