Business Systems Engineer

Resilience; Mississauga; On-site; CAD 80,000 - 129,000; Full time

Benefits offered by this job

Annual cash bonus

RRSP/DPSP with company match

Comprehensive health benefits

Paid vacation and holidays

Tuition reimbursement

Employee referral program

Job summary

Resilience Biotechnologies Inc. is seeking a senior digital projects leader to drive SAP/ERP initiatives across R&D, Manufacturing, Laboratory and Quality systems at the Mississauga site.

You will liaise with central ERP teams, manage incidents in ServiceNow, support ongoing improvements, and ensure training and compliance across global business applications while collaborating with diverse stakeholders.

Qualifications

• Demonstrated hands-on experience configuring, supporting, and troubleshooting SAP/ERP systems, ideally in a regulated (GxP) environment.
• Working knowledge of enterprise business applications across R&D, Manufacturing, Laboratory, and Quality domains, including interfaces and integrations to other systems.
• Solid understanding of laboratory and manufacturing processes, instrumentation, and the scientific and manufacturing data they generate.
• Familiarity with IT service management standards and tools (e.g., ITIL, ServiceNow), including incident, service-request, and SLA management.
• Strong analytical and problem-solving skills, with the ability to lead structured investigations and resolve complex, cross-system issues.
• Ability to plan and lead site-level digital projects — determining resources, timelines, and priorities in coordination with multiple functional areas.
• Demonstrated ability to build effective working relationships and influence stakeholders across a global, cross-functional network.
• Knowledge of information security principles (confidentiality, integrity, and availability) and experience supporting audits, inspections, and computer system validation.
• Ability to work independently through ambiguous, complex situations with minimal supervision, and to communicate technical concepts clearly to non-technical stakeholders.

Responsibilities

• Conduits organized investigations with a defined scope, strategy, and timeline for site digital projects involving business applications and ERP.
• Builds effective relationships within the digital network and with customers to maximize inter-departmental synergy.
• Drives continuous improvement via standardization, process automation, and operational efficiencies.
• Support Site ERP Program during deployment and lead onsite post deployment care.
• Serve as site SAP Support Lead, handling issues, enhancements, and escalations at site level.
• Manage and triage SAP incidents and service requests via ServiceNow with timely resolutions.
• Collaborate with site stakeholders to identify SAP process gaps and drive improvements and end-user training.
• Provide support across the site’s broader business application portfolio coordinating with global owners.

Skills

SAP/ERP configuration

IT service management

Analytical problem solving

Project planning

Stakeholder collaboration

Cross-functional communication

Site-level digital projects

Security awareness

Tools

SAP/ERP

ServiceNow

ITIL

Job description

A career at Resilience is more than just a job – it’s an opportunity to change the future.

Resilience is a technology-focused biomanufacturing company that’s changing the way medicine is made. We’re building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery, and reach those in need.

For more information, please visit www.resilience.com

This role is responsible for delivering key projects relevant to site business applications and ERP systems. This includes, but not limited to, SAP/ERP, R&D Systems, Manufacturing Systems, Laboratory Systems, and Quality Systems.

This role requires strong technical skills, familiarity with IT Service standards, business applications, manufacturing & scientific data, as well as extensive problem-solving skills. The incumbent will also need to have a good understanding of laboratory & manufacturing processes and instrumentation utilized. Additionally, this role will work with global business applications and ERP teams to implement company standards vendor-based consultants and services to ensure continued operation of commercial off the shelf (COTS) systems, and interfaces and integrations to other systems.

Job Responsibilities

Digital Project Delivery & Continuous Improvement

• Conducts organized investigations with a well-defined scope, strategy, and timeline, documenting status and progress of Lead site Digital projects comprising of business applications and ERP deliverables to meet site objectives.

• Build good effective working relationships within the digital network and the customer to maximize inter-departmental synergy.

• Drive continuous improvement in line with site digital direction through standardization, process automation, and operational efficiencies.

SAP / ERP Site Leadership & Support

• Support Site ERP Program during deployment and lead the onsite post deployment care.

• Act as the primary site liaison to the central ERP team and central business applications team, representing site demands, priorities, and requirements for SAP and business application improvements.

• Serve as the site SAP Support Lead, acting as the site’s point of contact for all SAP-related issues, enhancements, and escalations at the site level.

• Manage and triage SAP incidents and service requests via ServiceNow, ensuring timely resolution and adherence to SLA commitments.

• Partner with site business stakeholders to identify SAP process gaps, drive continuous improvement initiatives, and support end-user training and adoption.

• Provide support across the site’s broader business application portfolio (including R&D, Manufacturing, Laboratory, and Quality systems), managing incidents, enhancements, and lifecycle activities in coordination with global application owners.

Compliance, Security & Quality Governance

• Ensure Confidentiality, Integrity, and Availability of information in accordance with SLAs.

• Ensure all site training requirements are met timely.

• Assist with implementation of corporate policies and procedures.

• Facilitate site inspections, audits, and incident response teams as needed.

Experience & Education

Minimum Qualifications

• Demonstrated hands-on experience configuring, supporting, and troubleshooting SAP/ERP systems, ideally in a regulated (GxP) environment.

• Working knowledge of enterprise business applications across R&D, Manufacturing, Laboratory, and Quality domains, including their interfaces and integrations to other systems.

• Solid understanding of laboratory and manufacturing processes, instrumentation, and the scientific and manufacturing data they generate.

• Familiarity with IT service management standards and tools (e.g., ITIL, ServiceNow), including incident, service-request, and SLA management.

• Strong analytical and problem-solving skills, with the ability to lead structured investigations and resolve complex, cross-system issues.

• Ability to plan and lead site-level digital projects — determining resources, timelines, and priorities in coordination with multiple functional areas.

• Demonstrated ability to build effective working relationships and influence stakeholders across a global, cross-functional network.

• Knowledge of information security principles (confidentiality, integrity, and availability) and experience supporting audits, inspections, and computer system validation.

• Ability to work independently through ambiguous, complex situations with minimal supervision, and to communicate technical concepts clearly to non-technical stakeholders.

Minimum Qualifications

• 7+ years of experience with SAP, and business applications development and support,

• Manufacturing environmental experience.

• Excellent project planning and management experience with At least one full ERP implementation experience required.

Resilience Biotechnologies Inc. (RESILIENCE), is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to make their needs/requirements known to Human Resources.

Resilience offers employees a robust total rewards program including an annual cash bonus program, a RRSP/DPSP with a generous company match, a very competitive healthcare, dentalcare, vision care, life, LTD, and AD&D benefits package, fertility healthcare and family-forming benefits, paid vacation, paid holidays, pregnancy and parental leave top-up plan, tuition reimbursement, and employee referral program. Our target base pay hiring range for this position is $80,000.00 - $128,750.00 per year. Actual base pay is dependent upon a number of factors, including but not limited to, the candidate’s geographical location, relevant experience, qualifications, skills and knowledge.