Business Systems Consultant & Architect (M365)

City of Toronto; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking city government as a Business Systems Consultant & Architect, where your expertise in Microsoft 365 and cloud-based solutions will drive innovative change. As part of a dynamic team, you'll lead the implementation of strategic initiatives, ensuring user-centric solutions that enhance city services. With a focus on collaboration, you'll engage stakeholders and foster a culture of agility and innovation. This role offers the chance to make a significant impact on the community while working in a diverse and inclusive environment. If you're passionate about technology and public service, this is the opportunity for you.

Benefits

Flexible Work Hours

Professional Development Opportunities

Health and Wellness Programs

Pension Plan

Employee Assistance Program

Qualifications

• Extensive experience in enterprise-wide cloud-based project deliveries.
• Ability to communicate abstract ideas clearly and manage complex projects.

Responsibilities

• Lead implementation of strategic initiatives including collaboration and M365.
• Provide innovative solutions and analyze complex priorities.

Skills

Analytical Skills

Problem-Solving

Agile Delivery

Customer Experience Focus

Change Management

Education

Bachelor's Degree in Computer Science or related field

Agile Certifications

Tools

Microsoft 365

ServiceNow

Job description

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Business Systems Consultant & Architect (M365)

Job ID: 56018

Job Category: Information & Technology

Division & Section: Technology Services, Enterprise Services & Operations

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period:07-May-2025 to 22-May-2025

The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population. In addition, the City of Toronto has several agencies and corporations including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.

Consistently ranked one of the world’s most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities.

Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents, and businesses.

In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards, and corporations to deliver client centric business solutions and secure, reliable IT infrastructure.

Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities:

Build Resilient Foundations: Establish a robust, reliable, and secure technology infrastructure.

Deliver User-Centric Solutions: Provide enterprise-grade modern solutions with a focus on user experience.

Harness Data Power: Utilize data to drive operational processes and informed decision-making Citywide.

Empower Stakeholders: Engage and empower stakeholders to foster a culture of agility and innovation.

As Business Systems Consultant & Architect, Technology Services, you will be part of a Technology team providing both oversight, as well as leading implementation of multiple strategic initiatives including collaboration, Microsoft 365, and ServiceNow. With the User Experience always at forefront, you will be a driving force undertaking design, delivery, and execution of the Programs.

You will engage in solution analysis, formulation, as well as advising managers and teams on programs and services at both strategic and operational levels. You will provide innovative, resourceful solutions and identify approaches, concepts, and methods of analyzing complex, and sometimes competing, priorities. Management will count on your support in assessing and devising solutions from a pragmatic and objective perspective.

Having delivered transformational projects from start to end, you’re well equipped to work with managers to shape and define projects through the development of timely artifacts, including the preparation of planning materials, work plans, reports, briefing notes, and presentations. You're equally prepared to conduct research and analysis, bringing conclusions forward to the client/stakeholders for strategic discussion, or to contribute to the development and implementation of technology solutions.

You will provide hands-on expertise in the areas of:

Solution Implementation:

Leverage knowledge of business systems technologies to provide leadership in the identification and evaluation of technology options for business areas.

Analytical and problem-solving skills to assess business priorities and needs of business areas. Analyze and troubleshoot complex issues within applications, providing recommendations for long-term improvements.

Evaluate business and technical design alternatives.

Propose cost-effective solutions that improve program/service delivery.

Establish use cases and traceability matrices based on requirements.

Build metrics and reporting in support of CMO and FMO KPIs.

The bridge between TSD and Customers, and lead client meetings and workshops as required to ensure technology solutions are meeting requirements.

Lead discussions with the development team and other delivery partners to translate business requirements into system requirements.

Able to discuss development and operational recommendations in clear non-technical terms.

Create project reports, presentations, business cases, and systems documentation as required.

Provide input into RFC/RFI/RFP and negotiation of contracts.

Deliver presentations to development teams and client audiences as required.

Develop and maintain documentation for configurations, processes, and procedures to support knowledge sharing and training initiatives.

Quick to gain knowledge in new areas and become a productive contributor.

Develop ongoing positive working relationships within Technology Services, as well as with client and partner Divisions. Foster collaboration and service excellence in cross-functional teams, and act as a trusted advisor to senior leadership across the organization.

Build collaborative relationships with City stakeholders and senior management and assists them in recognizing where Technology Services can add value to, transform or support program operations.

Foster and manage external partner relationships and manage large, complex contracts to deliver transformation programs and value for the City investments.

Culture and Team Leadership:

Cultivate a sense of unity where each member understands their purpose and impact with a focus on excellent customer service and experience.

Build high performance and resiliency through trust, transparency, and respect.

Encourage creativity and innovation by welcoming diverse perspectives, promoting healthy debate, and questioning the status quo.

Respect others’ ideas and create a sense of independence and ownership.

Key Qualifications:

Extensive experience as Sr. Technical Product Owner / Sr. Business Solution Architect of enterprise-wide deliveries with a customer-first approach (M365 delivery is considered an asset).

Extensive experience on enterprise-wide cloud-based project deliveries, with successful large-scale rollouts of Microsoft SaaS solution (M365 platform), including data ingestion, role-based permissions, security, and integrations.

Extensive experience of enterprise IT delivery, cybersecurity principles, and integrating cloud-based solutions into existing environments.

Extensive Experience in Agile delivery as a Product Owner, Product Manager or Scrum Master

Experience designing and implementing configurations, customizations, and integrations to meet business needs and improve operational efficiency in multiple SaaS solutions (e.g. M365).

Knowledge of change management skills, including the ability to create concise & clear user guides, iterated on based on feedback loop.

Ability to communicate abstract ideas clearly and independently manage complex project objectives

Focus on Customer Experience, and Useability at the center of all solutions.

Commitment to business requirement/backlog upkeep and grooming, and able to gain alignment on priorities based on proposed options and dependencies.

Ability to implement multiple SaaS solutions, with M365 being an asset.

Agile certifications are an asset.

Certification in tools such as ServiceNow and Microsoft 365 are assets.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .